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CarMax

Name: CarMax
Address: Athens, US
Telephone: +17067135604
Rating: 3.9902

102 reviews

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+17067135604

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4300 Atlanta Hwy, Athens, GA 30606, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in Georgia

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ABOUT Services Excellence Summary

Our unrelenting dedication to progressive customer experiences and our relentless pursuit of excellence has enabled us to become the largest used car retailer in America. Our "no haggle" pricing was the first innovation in the auto sector. It changed the way we bought vehicles, converting a difficult and often feared process into a clear, simple process for all. Since then, we have also elevated the standard for customer experiences and have also continued innovating. This is how we can buy on our own terms. It can be done online, in dealerships, or with both. This includes our Love Your Car guarantee (link to learn about it) and the industry's leading Love Your Car warranty (click here for more info), which includes a 24-hour trial and a 30-day return policy (up to 1500 miles). We have revolutionised the way our customers shop for and sell cars.

SUMMARY Reviews Summary

Customer reviews on CarMax are largely good. Many have said that CarMax provides a transparent and no-pressure financing experience, a refreshing change from traditional car dealerships. The seven CarMax reviews all mention how the helpful staff made them feel at ease, with many customers singling out individual employees for their professionalism. There were multiple excellent experiences, with would-be buyers feeling welcome and comfortable at CarMax. However, the best feedback indicates how customers believe CarMax offers a flexible buying experience. The most glowing feedback, though, went to Isaak, Desmond, Elizabeth, and other individual workers, several reviews focus on how well these staff members treated their customers. One customer even noted how an employee they earlier had an issue with was more courteous on their second visit. Thus, many customers like Everest feel that CarMax provides the right environment for them to purchase a car.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

recommend (9)

highly recommend ... (5)

great experience ... (3)

very helpful (2)

super nice (2)

service is great ... (2)

recommended (2)

highly recommend ... (2)

recommend (2)

great service (2)

Cons

upset (2)

worst experience ... (2)

no communication ... (1)

expensive (1)

waste of time (1)

disappointed (1)

disappointing (1)

wasted my time (1)

horrible (1)

awful (1)

CarMax Reviews: 102. Average Rating: 4.0

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Reviews (0) Google Reviews (102)

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