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  1. US
  2. GA
  3. Augusta
CarMax

CarMax

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130 Mason McKnight Jr Pkwy, Augusta, GA 30907, USA Get Directions
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ABOUT   Services Excellence Summary

CarMax, the largest used car retailer in the country, introduced "no haggle" pricing. This was the automotive industry's first major disruptor. Our idea changed the way people purchased and sold their cars. It transformed the stressful and dreaded car buying experience into an honest, transparent process that everyone deserves. We have continually increased the level for customer service. Our inventory of used trucks, cars, and SUVs is diverse and extensive. You can easily find what you need, all under one roof. CarMax Augusta allows you to shop for cars without pressure or haggling. Every car is CarMax Certified, and you can trust it is reliable. We offer a 30-day Guarantee if anything goes wrong.

 

SUMMARY   Reviews Summary

CarMax in Augusta, GA, is highly praised for its customer service and its purchase process. Multiple reviewers agreed that the sales department provides a stress-free environment. They do not feel pressured to buy a car. CarMax is a great place to purchase a vehicle because salespeople are knowledgeable. Despite the seamless purchase process, the customers were happy to talk about the staff. The happy customer Ratings also praised employees like Whitney, Doug, and Michael without any hard feelings. One said Whitney was "fantastic" and "very helpful," while another said Michael did an excellent job. The outstanding customer service, as both customers and their families experienced, made This the primary choice for vehicles. Despite buying four family members without any challenges for me. Good Job and thank you all, Carl!. COVID-19 was a boon to the process. However, Another customer identified as Taylor did not have a successful experience. There was a problem with the car after purchase. This did not affect demoralization because Taylor was busy solving the problem. From a professional point of view, I was able to decipher the situation. Another viewer concluded that CarMax provides a "great customer experience!" This is According might easiest purchase process. And I find towing my first car a fun process. This also helps me to my second car because of the great experience I had. But somehow, the technician had been confused until I realized that a part had been trying to be conducive. Carmax is helpful because they think about your life. This is the company recommended by many because it must respect customer service. CarMax is suitable for the Northern Virginia area! It is easy to purchase a car from CarMax So costumer recommended this place to as Alice P had referred “to anyone who is looking for a new car.” CarMax has a policy in place that was updated in March 2020. This means that buying online is great. The company works with you, and it is changing everything for the better. Carmax is highly recommended. Most of the company received a five-star rating for customer service and finding the car they wanted. .

 

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Pros & Cons

PROS
great experience ... (4)
recommend (3)
recommend (3)
excellent custom ... (3)
great price (2)
friendly staff (2)
friendly and hel ... (2)
recommended (2)
great customer s ... (2)
very friendly (2)
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Cons
horrible (2)
not recommend (2)
dirty (1)
awful (1)
worst experience ... (1)
no response (1)
waste your time (1)

CarMax Reviews: 102. Average Rating: 4.3

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