Professional staffKnowledgeable techniciansCourteous serviceEfficient repairsClean job siteExcellent serviceGreat resultsTimely serviceFriendly staffGood communication
About this business
Premiere plumbing in Augusta and the Central Savannah River Area (CSRA) is provided by Universal Plumbing. Customer service is our number one goal. We always provide fair, speedy services. We make sure that the job is done in a timely manner and at a set cost. Everything we do is at a fixed rate, giving you the cost in advance. There are no surprises. Many installations and repairs can be completed with the tools on our service trucks. We offer plumbing services from A to Z. We also have an A+ rating at the Better Business Bureau.
Reviews Summary
Multiple Universal Plumbing reviews would imply that the company goes beyond and above for its consumers. Beginning with a commitment to resolving emergencies efficiently, the team guarantees that customers receive the quality they need. The ongoing contact between the professional and knowledgeable technicians with the residents explains the rapport between them. Everyone seems to have a good relationship with various people, especially Nick. Clients eventually applaud the efficiency of the technicians as well as the expert explanations they provide. They usually take their time and ensure to answer every question. Complaints refer to communication, as one client stated that after each talk, they would always get a quote of the cost of repair. Customers also like the cleanliness of the technicians after completing the task. The organization's most significant advantage is its thoroughness and standardized service. The customer service is exceptional and has excellent long-term goals for the organization. The final assessment is that Andrew deserves a job well done in getting the job finished perfectly.
Frequently asked questions
6 questions
Does Universal Plumbing handle emergency repairs in Augusta, and what do reviewers say about their response time?
Yes, they offer emergency plumbing services including emergency leak repair and flood damage repair. Reviewers frequently highlight their quick response times, with one mentioning a technician arriving within an hour for urgent issues.
What do Universal Plumbing clients say about the work?
Clients consistently praise the team for their professionalism, punctuality, and thoroughness. Many reviews mention specific technicians like Aikeem and David for their courteous service and effective repairs, often leaving spaces clean after completing their work.
What plumbing services does Universal Plumbing offer?
They provide a comprehensive range of plumbing services including leak repair, drain cleaning, faucet installation, emergency plumbing, bathroom remodeling, water heater services, and garbage disposal services.
Does Universal Plumbing offer bathroom remodeling services in Augusta?
Yes, they handle bathroom remodeling including toilet installation, sink and vanity installation, and shower installation. Reviewers have noted their efficiency and quality in completing these projects.
What kind of water heater services can I expect from Universal Plumbing?
They offer water heater installation, repair, and tankless water heater installation. Clients have expressed satisfaction with the team's expertise in handling these services effectively.