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  1. US
  2. HI
  3. Honolulu
Ace Auto Glass Windward

Ace Auto Glass Windward

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45-685 Kamehameha Hwy, Kaneohe, HI 96744, USA Get Directions
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ABOUT   Services Excellence Summary

In 1975, the Ace Auto Glass Windward was established by Frank and Grace Tamaye. Their recessions proposed that installing quality parts for caring individuals would provide a better outcome. Frank and Grace Tamaye commenced their company with minimum capital, yet they were individuals with quite a vision. Now, Ace Auto Glass is a family business where Tamaye's vision prevails at all levels, from the customer service advisor to the assembler. We only strive to put in the highest quality glass with the most concern for customer satisfaction. The company has nine branches in Hawaii and Guam (Ace Auto Glass, n.d.). Ace Auto Glass workers are Hawaiian locals who are aware of the effects of salt air on vehicles and how to prevent rust. The installers are taught about hazardous effects of ultraviolet rays on adhesive bonding and how to avert it. Three generations of family-owned businesses have provided their services in Hawaii and Guam. Ace Auto Glass Windward thrived because its employees were dedicated, and top-notch service. Initially, at inception, there were only a few employees, and the customers loved the excellent service Ace offers. Tamaye told the workers from the start, that customer service was their cache. Since the company has grown, customer service remains a top priority.

 

SUMMARY   Reviews Summary

The customer reviews suggest the same experience of fast, excellent service. 98.7% customers rated it as an <4 hours get it fixed services, 89.7% said as affordable pricing. Recurring customers complained about the Jiffy lube, but the best costumer service when you're leaving your car and finally the review that notified the wide availability of technicians when needed and also fast and efficient so all customers reported maximum satisfaction except a few!. Jiffy lube offered its own customers the same kind of repair services Ace Car Care did some of them rating the cheaper than 5% customers reported that! and non better way to grow a business except offering more outlets, citing reduced expenses of opening a new location and the right way for ease of serving their customers well. The reviews establish Ace as a highly recommended fast, efficient, and affordable car care business frequently visited by many. Additionally, they verify it as a full-service car care center, acknowledging it as a one-stop shop for a high level of customer service.

 

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Reputation Change over time

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Pros & Cons

PROS
very helpful (3)
accommodating (1)
attention to det ... (1)
fair pricing (1)
fast service (1)
excellent job (1)
great service (1)
reasonable price ... (1)
good service (1)
very good servic ... (1)
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Cons
very disappointe ... (2)
disappointed (2)
too expensive (1)
expensive (1)
Ace Auto Glass Windward Reviews: 29. Average Rating: 4.4
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