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  1. US
  2. HI
  3. Honolulu
U-Haul Neighborhood Dealer

U-Haul Neighborhood Dealer

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1687 Kalauokalani Way unit a, Honolulu, HI 96814, USA Get Directions
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ABOUT   Services Excellence Summary

U-Haul Neighborhood Dealer is an American firm that specializes in renting moving trucks, trailers, and self-storage units. This company is headquartered in Phoenix, Arizona, and was established in 1945. It was founded by Leonard Shoen, his wife Anna Mary Carty Shoen, and their family in Ridgefield Washington. They set up the business in a garage that was part of his wife’s family's farm and franchised it with gas stations. The company has over 20,000 U-Haul dealerships and rental locations on this continent. U-Haul dealerships and centers provide various services, including moving supplies, moving boxes and packing materials, propane (LPG) refills, wiring, and trailer hitch installation, as well as self-storage and moving trucks. U-Haul provides the most versatile selection of in-town, one-way, and utility trailers in your locality. U-Haul makes relocating simpler when availing oneself of the service. You can access utility trailers for cars, enclosed cargo trailers for goods, and car and motorcycle trailers. You can also get the combination of a moving truck with a trailer. U-Haul also offers truck, cargo van, and pickup truck rental for local or long-distance moves. There are also moving day supplies and tools online, including shipping boxes and U-Box containers.

 

SUMMARY   Reviews Summary

U-Haul reviews show that the rental process is mostly stress-free and efficient. In multiple reviews, the customers noted the friendly and supportive team members, and several said they had a great experience during the tricky drop-off. There were numerous write-ups about the rental being entirely online, which was a relief given the recent events. Renters were grateful that it was so simple to book a truck on the website and then pick it up later. Several clients mentioned that renting U-Haul helped them out in stressful situations and needed the support; they worked with the team to get that help. The fact that one can rent the pick-up vehicle for one-way use to deliver items without having to return is another favorite feature with the clients. Also, most of them said that the booking and pick up rental system was flawless making their experience at U-Haul pleasant. Some customers lamented that the return process was far longer than anticipated. This systemic glitch at U-Haul call centers has been an issue for me and it needs to be addressed. U-Haul has also been getting positive reviews for its online check-in and fast pick-up technology.

 

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Pros & Cons

PROS
extremely helpfu ... (2)
good service (1)
very helpful (1)
awesome service (1)
got the job done ... (1)
staff is friendl ... (1)
friendly and hel ... (1)
great location (1)
Cons
unprofessional (2)
extremely rude (1)
rude (1)
horrible (1)

U-Haul Neighborhood Dealer Reviews: 22. Average Rating: 4.3

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