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Dalton Plumbing, Heating, Cooling, Electric and Fireplaces, Inc.

Name: Dalton Plumbing, Heating, Cooling, Electric and Fireplaces, Inc.
Address: Cedar Rapids, US
Telephone: +13194493488
Rating: 4.6058

104 reviews

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+13194493488

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1819 42nd St NE, Cedar Rapids, IA 52402, USA Get Directions

plumber Top Plumbers in United States Top Plumbers in Iowa

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ABOUT Services Excellence Summary

Dalton Plumbing, Heating, Cooling, Electric and Fireplaces, Inc. supplies top-tier home improvement services to Cedar Rapids, IA, and its neighboring communities. We are a fully insured and licensed company with NATE-certified specialists. We have obtained an A+ grade from the Better Business Bureau (BBB). We can help you with plumbing, electrical, and HVAC problems with our dependable and professional team. We also provide fireplaces and enhance your home's air quality. Please reach out to us to learn more.

SUMMARY Reviews Summary

The reviews have an excessive positive affection for Dalton. Most customers commend individual employees' good work, with Joe being mentioned the most. Joe's customers loved his professionalism, speed, and the way he went above and beyond for them. Additionally, they note good quality explanations and customer service on Joe's visits. The company is praised for its fast and high-quality service, and some customers say they will not use any other company should they need more work done. I couldn't be happier with the overall ratings - in this part, the customers say that they are pleased with the company and would hire them again.

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Reputation Change over time

Pros & Cons

PROS

recommend (17)

highly recommend ... (9)

very professiona ... (5)

very helpful (5)

very friendly (4)

on time (4)

definitely be re ... (2)

pricing is fair (2)

professional and ... (2)

very informative ... (2)

Cons

never showed up (1)

not worth (1)

rude (1)

not worth (1)

horrible (1)

Dalton Plumbing, Heating, Cooling, Electric and Fireplaces, Inc. Reviews: 104. Average Rating: 4.6

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Reviews (1) Google Reviews (103)

Joshua

on Trustanalytica

Fix negative reputation Fix negative reputation

Honestly, I really wish I could give a better review. Most of the people we have worked with at Dalton have been very polite and they always come out to work on our systems. They installed our grandmothers system so we decided to go with them as well. Unfortunately we paid for a new heat pump system (A/C/Furnace Combo) and since it's been installed they've had to come out 5 or 6 times now. the first four times were because settings were improperly configured on the circuit board of the furnace unit. Each time they came out they had different techs with them saying different things. First the furnace wasn't adequately cooling the house and the noise coming from it was really obnoxious. So we had issues with cooling, now we go to test the furnace to make sure we have heat for the cold nights that are coming and we have no heat. The breaker outside had to be replaced, the unit won't pull gas. It's just been a mess. One of the technicians straight up gaslit us insisting that the sound our furnace was making was "normal as far as I can tell" and tried refusing to come service it, saying he wanted to get a factory representative, but then when he showed up he agreed it was too loud, did a little research and fixed the problem (without the factory rep). Like come on guys. We spent like almost 15 grand with you and this is how we get treated? We just want our stuff to work. Customer service is not what this review is based on, we have a 15 thousand dollar piece of metal that doesn't function properly and, unfortunately, that is a bigger deal to me than a rude technician. It has been months since this was installed, it needs to be remedied I'm getting sick of this. Update: they replaced the furnace completely. As of tonight it is still not functioning as advertised. Don’t buy a heat pump system here, it’s not worth the trouble. I also really like how the owner responds to all these nice reviews but hasn't had anything to say about the horrible experience we've had. Real cool.

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