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Advance Auto Parts

Name: Advance Auto Parts
Address: Chicago, US
Telephone: +17735888501
Rating: 4.26

100 reviews

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+17735888501

Open 7:30 AM-9:00 PM now

3452 W Montrose Ave, Chicago, IL 60618, USA Get Directions

auto parts stores Top Car Parts Shops in United States Top Car Parts Shops in Illinois

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ABOUT Services Excellence Summary

Shop online for auto parts in Chicago at Advance Auto Parts, 3452 W Montrose Ave. The retailer sells new and remanufactured parts and other maintenance items. It also offers accessories such as batteries and filters. The store can be reached by phone, or customers may visit it in person or online. Carquest is a subsidiary of Advance Auto Parts, Inc., the US's leading auto parts provider. Customers can also sign up for Speed Perks to receive discounts at select stores and save money.

SUMMARY Reviews Summary

Customer feedback is primarily positive. They say that customer service employees help identify a vehicle's needs, suggest a solution. They thank for quick part identification for their vehicle. Often they mention staff persistence in solving problems where; no one knows the specific car electronics configuration, the user manual or even the packaging is misleading. The staff is helpful, friendly, and very easy to interact with, especially Federico's unique customer service. Customers appreciate being guided when replacing small car parts on their own without fearing criticism or feeling too inquired. This store's customer service makes clients look forward to getting back to have their vehicles checked and despite the bad experience recounted by one customer. The staff tirelessly navigates all possible solutions to making the customers comfortable and satisfied. Although the customer's receipt was missing, the staff helped him leave a happy customer, appreciating the exceptional service offered in advance auto parts.

John Doe left a 5 star review

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Reputation Change over time

Pros & Cons

PROS

very helpful (7)

helped me (6)

great customer s ... (4)

great experience ... (3)

friendly staff (2)

amazing customer ... (1)

definitely be ba ... (1)

good service (1)

very comfortable ... (1)

amazing job (1)

Cons

rude (2)

horrible (2)

slow (1)

waste your time (1)

horrible custome ... (1)

very disorganize ... (1)

unprofessional (1)