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Review Keywords Analysis

  1. US
  2. IL
  3. Chicago
HERO Coffee Bar

HERO Coffee Bar

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439 S Dearborn St, Chicago, IL 60605, USA Get Directions
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ABOUT   Services Excellence Summary

In 2014, HERO Coffee Bar opened its doors in Chicago at the classic 439 S. Dearborn Street location. HERO's previous owners established the wonderful brand, and my company partner Trey and I purchased it in December 2018. We are two local, hospitality-driven entrepreneurs who are obsessed with the city of Chicago and making perfect coffee. HERO's new mission repurposes the original founders' concept, using great coffee to have a long-term, optimistic impact on the community. With the rising number of roasters and coffee shops in the city, HERO wants to make a difference. We aim to be recognized for the right reasons, not just because of the beans we source locally but the local charities we support. As Trey and I, we assure quality for every cup. Put another way, you may purchase a HERO cup knowing that you are supporting local coffee. You may feel great because you are rewarding yourself and making a difference as we make a positive impact on the local Chicago community. We hope you join us on this remarkable journey to positively affect our communities, one meaningful cup at a time. You may purchase our new coffee bags, HERO art, and HERO attire to promote your Chicago Hero Pride right now. Because we will be announcing our charity of the month on Instagram and Facebook next month, please follow us there. We eagerly await your arrival at one of our locations so that we may greet you and your Heroes.

 

SUMMARY   Reviews Summary

The analysis of the cafe's reviews highlights a common theme seen in 20/20 (20 out of 20) perceives : its excellent coffee and bagels. Customers are satisfied with the broad selection of breakfast items, and they particularly love the Costa Rica coffee. The environment is warm and welcoming, the staff is helpful, the customers praise the fast and friendly service. However, my findings point that, due to a heavy footfall, around 11:30 a.m. obstacles such as a crowded atmosphere and difficulty finding a seat arise. Still, congestion is apparent in the place, but it is cheaper than other eateries and has positive features that outshine the negatives.

 

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Reputation Change over time
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Pros & Cons

PROS
recommend (9)
highly recommend ... (5)
great atmosphere ... (2)
service was grea ... (2)
friendly staff (2)
great place (2)
love this place (2)
fair prices (1)
friendly and hel ... (1)
friendly service ... (1)
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Cons
bad experience (1)
disappointed (1)
so disappointed (1)
awful (1)
rude (1)
awful (1)

HERO Coffee Bar Reviews: 103. Average Rating: 4.6

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