IlliniCare Health is now Aetna Better Health of Illinois. Aetna (r) is part of CVS Health(r), a leading health care company in the United States. Our Medicaid experience in over 30 states covers children, adults, and individuals with disabilities. Our nationwide knowledge is at your fingertips, and we realize how vital it is for our members to get care close to home. Illinois is a wonderful location to live and work, and we are proud to serve your local areas.
Frequently asked questions
7 questions
What do IlliniCare Health clients say about the support they receive?
Clients frequently praise the helpfulness of staff, particularly mentioning Rochelle Jackson for her assistance in finding in-network providers. Reviewers appreciate the additional benefits like free gym memberships and community events, highlighting a positive overall experience.
Does IlliniCare Health offer Medicaid coverage in Chicago?
Yes, IlliniCare Health provides Medicaid coverage, along with Ambetter Health Insurance and Private Health Insurance options. They cater to the needs of both children and adults, including individuals with disabilities.
Can I get help finding in-network providers through IlliniCare Health?
Yes, they offer assistance in finding in-network providers at no cost. This service is designed to help patients access the care they need effectively.
What types of medical transportation services does IlliniCare Health provide?
IlliniCare Health offers various medical transportation services, including Uber Medical Transport, Ambulance Services, and Non-Emergency Medical Transportation, ensuring patients can access their medical appointments.
How does IlliniCare Health support members with medical provider assistance?
They provide services like finding in-network providers for free, specialist referrals, and home health services, aiming to enhance the overall patient experience and access to care.
What challenges have some clients faced with IlliniCare Health?
Some clients have expressed frustration regarding provider acceptance and issues with specific services, particularly related to mental health programs. However, many still report positive experiences overall.