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  1. US
  2. IL
  3. Chicago
Mattress Firm Streeterville
Mattress Firm Streeterville
Mattress Firm Streeterville
Mattress Firm Streeterville

Mattress Firm Streeterville

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Open  10:00 AM-8:00 PM now
355 E Illinois St, Chicago, IL 60611, USA Get Directions
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ABOUT   Services Excellence Summary

Shop at Mattress Firm Streeterville and sleep peacefully. Over 200 hours are spent by Sleep Experts in training, ensuring an individual solution for you. Our Love Your Mattress Guarantee (r) guarantees you will shop confidently. Shop at Mattress Firm for up to 50% off American Sealy, Tempur-Pedic, and Sleepy's top mattresses. New mattresses are delivered directly to your doorstep. You will have a 120-night trial (r) on any mattress from Mattress Firm. Our Sleep Experts work hard to make sure you have a good night of sleep each evening. You get free same-day delivery on orders over $699. Mattress Firm is a retail store. Paradoxically, most people believe it is a mattress company. Mattress Firm matches people with the perfect mattress to provide them with the best night of sleep at the lowest cost. Mattress Firm has been matching people with the perfect mattress for over 90 years. Mattress Firm was founded as a small, specialized store chain across a few states. There are about 2,400 stores nationwide. Sleep Experts(r) begin their careers after 80 hours of training. But training is an endless learning opportunity for Mattress Firm. We believe it is essential to provide excellent service to our customers.

 

SUMMARY   Reviews Summary

Mattress Firm in Streeterville receives several glowing reviews for its staff's excellent service, particularly calls out Darren, Nova, and Kevin. Customers celebrate their proficiency in understanding people's needs and making helpful suggestions in finding the right mattress options and savings. Commitment and how they care for their clients show case with several occurrences where the store managers went beyond to make sure that their clients were satisfied with their services. These extra mile services mentioned a few instances where customers got free mattresses and gifts making the store's customer service satisfaction to be so good as the customers make it. Many satisfied customers are happy with the whole process from the store to the delivery to the customer's homes. This seamless process concluded successful purchases all over from several described encounters that can help to be a game changer for the store because the word of mouth feedback will play a role in the store customer increase. Delivery scheduling was so smooth, and messages from the stores were there to make sure the customers get the right tracking and call the client before getting to their places. Employees are commended for their hard work and how they are determined to make sure the store and all of their customers are satisfied. One customer was happy mentioned how the store employees had gone through rough to make customers happy and complete fulfilling orders, he said that he had never seen such a group of hardworking individuals in the store, and it gave him a lot of courage while looking forward to buying. rc. Another client who is battling with a disease like sleep at Night and the store employees reacted very fast and donated a free mattress to him. The management should be encouraged to keep it up and model such behaviors to the other son that they can also follow the customers. Prior customers were happy about the going the extra mile kind of customer service experience that they got and that also made them recommend their friends and family members who were sometimes shopping in the storeAPPING UP.

 

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John Doe left a 5 star review
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recommend (17)
highly recommend ... (9)
very knowledgeab ... (5)
excellent servic ... (4)
great service (4)
great experience ... (3)
super helpful (3)
on time (2)
extremely helpfu ... (2)
very professiona ... (2)
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Mattress Firm Streeterville Reviews: 100. Average Rating: 4.9

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John Doe left a 5 star review
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