Knowledgeable staffHelpful employeesGood selectionFrequent discountsFair pricingHelpful recommendationsWide range of productsGood return policyQuick exchangesExcellent customer service
About this business
Outdoor clothing, gear, and camping supplies are waiting for you at Moosejaw. The building behind us has parking for six vehicles. Moosejaw Knowledge Center, hallowed are ye. The secrets of the outdoors and its wonders have been kept from us long due to gatekeepers. We set out to remove the veil and create a community of support and illumination. Welcome, friends! Your minds roared after reflection and consideration. Some of you even consulted an oracle. At the Knowledge Center, Gear Wizards, a band of genius experts, offer their knowledge, experiences, and tales. What's your tag? What are your ambitions? What the heck is a bivvy? The Knowledge Center is the place to go if you want to learn more about bivouacs, whether you're a beginner or seasoned hiker. You will soon join this cabal, earning the title of Gear Wizard. For the enjoyment of it all. Let's get started.
Reviews Summary
Overall, customers rate the store as one of the best outdoor places to shop due to its discount system, abundant stock, and knowledgeable, helpful staff. Still, problems arise when it comes to fake promises, which reduce the store's overall reputation. For instance, a client complained about buying a used group of shoes, only to get a promise of an extra discount during the next purchase, which never happened. This frustration makes him say that he may not return despite the previous shopping experience that made him even thank that brand. The company's customer service staff are rated, except the store faced a daily limit of certain stock. In conclusion, the store's customer service is satisfying, but the fake promises could compromise their position. Most customers appreciate the rapid shift to buy from other stores to see if the store is genuine. This is a developing story and may get a different turn.
Frequently asked questions
5 questions
What do Moosejaw clients say about the customer service experience?
Reviewers frequently praise the knowledgeable and friendly staff, highlighting their willingness to assist with product selection and their expertise in outdoor gear. Many customers mention the helpfulness of specific employees like Dan and Gabriel, enhancing their shopping experience.
What types of camping gear does Moosejaw offer?
Moosejaw provides a wide range of camping gear, including tents, sleeping bags, and camping stoves. They also offer hiking gear, climbing equipment, ski equipment, winter wear, biking gear, outdoor apparel, accessories, and footwear.
Can I find winter wear at Moosejaw, and what do customers say about it?
Yes, they offer winter coats, thermal wear, and snow pants. Customers commend the store for its extensive selection of winter gear, noting that the products effectively keep them warm during cold weather.
Does Moosejaw offer hiking gear, and how do customers feel about their selection?
Yes, they offer hiking gear such as hiking shoes, backpacks, and trekking poles. Customers appreciate the good selection and knowledgeable staff who assist in finding the right gear for their needs.