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Review Keywords Analysis

  1. US
  2. IL
  3. Chicago

NAPA Auto Parts

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5151 W Fullerton Ave, Chicago, IL 60639, USA Get Directions
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4.1
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ABOUT   Services Excellence Summary

NAPA was founded in 1925 to meet the growing demand of a rapidly expanding automobile part distribution network in America. It is a brand that 91 percent of DIY customers now recognize. NAPA Auto Parts offers top-notch automotive components for all automobiles. We will assist you in finding the right battery, brake, or filter for your vehicle. Our shop also has tools, supplies, and other parts. Please contact or visit us to get the components you need. Pickups can be made either curbside or in-store, and orders can be placed online. Your local NAPA Auto Parts Team is excited to assist you!

 

SUMMARY   Reviews Summary

The reviews reveal that the store has a positive reputation among its customers, as many of them found it to have friendly and helpful people. Many customers spoke highly of the store's reasonable pricing and excellent service, with several customers calling the store a one-stop shop. Customers also had positive experiences with the auto parts, sales representatives, and the "well-organized" and fast store. The store's reliability was emphasized in reviews, with several customers commenting that they would use Napa when they could not find what they needed at other stores. Some of the reviews are simple one-word affirmations, and a few customers mentioned the employees by name. In general, customers seem to be content with the organization because it meets their requirements for price and selection.

 

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Reputation Change over time
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Pros & Cons

PROS
great place (3)
great service (2)
great people (1)
very helpful (1)
great prices (1)
reasonable price ... (1)
best customer se ... (1)
good price (1)
very knowledgeab ... (1)
Cons
expensive (2)
not helpful (2)
very disappointe ... (2)
disappointed (2)
customer service ... (1)
awful (1)

NAPA Auto Parts Reviews: 56. Average Rating: 4.1

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