Pinnacle Property Inspection Services Inc

A fair and honest review of the services rendered, the follow-up communication, and extra costs i've incurred by using Pinnacle Property Inspection instead of a reputable company. This isn't meant to be a hit piece by any means but if you are looking for a home inspector - you want the job to be done properly, and you don't want any major surprise costs associated with things that should have been caught during any remedial home inspection. In addition, the response i've gotten from Stacy is completely unacceptable - as explained below. First off - we'll start with the positives: *Quick - they came out within a few days as needed for a quick close (they had as much time as they needed within the property to properly asses all intended assets, no rushing at any point) *The inspector was nice (not that this is really an added positive - just expected standard professional behavior - but it certainly doesn't always happen) And the rest...where to start * MAJOR SUPPORT BEAM WAS CRACKED/BROKEN - holy cow - how do you miss this?? This isn't a small issue, this isn't something that was hidden or not easily seen...there is no visual impediments to see the beam clearly - they just missed it. And when confronted about this - they admitted they missed it - but were only willing to offer ~$500 per the "contract." This is beyond gross negligence and a lawsuit will be pending as this cost me over $5,000 to fix and had I known about this issue (as a reputable home inspector would have easily seen) I would not have placed an offer on this home without the replacement contingency. **Asbestos - all over. Again - they admitted they did not do anything with this - even though I asked the inspector if "that looked like asbestos" - he said he thought it wasn't any concern. Now, the "contract" doesn't state that they look for asbestos - but for a company that markets Asbestos services ALL across the website, all he had to do was say "you should get that tested, i'm not sure." Of course when the asbestos people come in, they immediately know what it is - so maybe the home inspector wasn't familiar with it, even though it is a recommended service of the company and this particular inspector has been working with the company for quite a long time. Oh, and this cost well into the many thousands of dollars to remediate as well. $2k+ to date. Look - all these places can make mistakes - but this is outrageous. To somehow overlook the ENTIRE SUPPORT STRUCTURE of the house is downright Ludacris. BUYER BEWARE. At the very least, reject their blanket contract and have your own lawyers review before you sign. It'll save you from having to file lawsuits to get any remediation. Now i'm sure Stacy will try and respond to this review with some story or explanation that doesn't add up to a reasonably ethical standard, but she is entitled to defend her business as she sees fit. She can't exactly argue with numbers though, and i've got all the evidence to back it up. And sure, the contract I signed lists the damages in case of a standard mistake - but this is gross negligence at its finest, not something that can be legally signed away in this contract. A lawsuit will be necessary to acquire any reasonable remediation here. Sound like something you want to deal with while purchasing your new home?