Planned Property Management is the custodian of over 3,700 apartments situated in Chicago’s most coveted neighborhoods. Our properties lie close to shops, restaurants, entertainment hubs, and other Chicago nightlife hotspots. Residential units are also a stone’s throw from lakefront amenities. PPM boasts a variety of Chicago apartments – from beautiful to luxurious and ultra-modern. We aim for a delightful leasing process. Visit us or contact us to make an appointment. Our team is available throughout the week, including late hours to serve clients better. We drive you to and from the property sites you prefer, providing walking tours of the neighborhood. This way, you can enjoy shopping, nightlife, and public transit. We also provide virtual tours if you cannot visit in person. Leasing is quick and straightforward with PPM. You need not pay a security deposit or pet fee, and there’s online completion. We offer top-notch services – high-quality apartments in Chicago’s prime locations, well-kept buildings, and other fabulous things you’ll love.
Reviews Summary
Overall, PPM property reviews are mixed. Positive reviews appreciate the community's kindness and helpfulness. Zehida, Iovi, Ella, Ruben, Sedad, and Marcel are helpful and caring. They respond quickly and solve problems immediately. The rental process is also easy due to accommodating and responsive staff like Bogdan, Izabella, and Bianca. There is a sense of community, support, and commitment that residents feel when living in PPM buildings. The negatives are in the property maintenance, management responsiveness, and the quality of service. If you complain about noise, leaks, or repairs, expect the problem to persist. It's difficult to leave an honest review and often requires management permission. Some tenants are unsatisfied with the conditions. Noise, repairs, and inadequate laundry facilities are the most common problems. However, complaints show that the maintenance team and management have been overwhelmed or indifferent.
Overall, specialties care about their occupants' well-being, but they are stressed and have a lot of maintenance work to handle. The most challenging part was dealing with the maintenance team and management due to limited options and no one willing to help. Clients often reveal the poorer side of service in their reviews, including the building's worn-out condition and poor management decisions. Customers are either very satisfied or deeply dissatisfied with the experience.
Frequently asked questions
7 questions
What do Planned Property Management clients say about the work?
Reviewers frequently praise the team's responsiveness, professionalism, and the cleanliness of the buildings. Staff members like Bogdan and Zehida Latic are highlighted for their helpfulness and support throughout the leasing process, contributing to an overall positive experience.
Does Planned Property Management offer emergency repairs in Chicago, and what do reviewers say about their response time?
Yes, they provide emergency repairs as part of their maintenance services. Reviewers have noted the maintenance staff's quick response times and helpfulness, ensuring that issues are addressed promptly.
What types of apartments can I rent through Planned Property Management?
They offer a variety of apartments including studio apartments, one-bedroom apartments, and two-bedroom apartments. Their portfolio includes vintage, luxurious, and modern options across desirable neighborhoods in Chicago.
Can I get help with lease signing at Planned Property Management?
Yes, they provide lease signing assistance as part of their leasing services, which also includes free apartment showings and tenant communication support.
What are the office hours for Planned Property Management?
What maintenance services does Planned Property Management provide?
They offer routine maintenance, emergency repairs, and appliance repair as part of their maintenance services, ensuring that residents' needs are met efficiently.
I had a great experience with PPM. Although I didn't select the properties I was shown, Bojan showed me a great time. He was very knowledgeable and nice the entire time even after I didn't select one of his properties.