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Pottery Barn

Name: Pottery Barn
Address: Chicago, US
Telephone: +13129440467
Rating: 3.41

100 reviews

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+13129440467

Closed Now now

1000 W North Ave Ste C, Chicago, IL 60642, USA Get Directions

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ABOUT Services Excellence Summary

Since 1949, Pottery Barn quality has been unparalleled and the value unmatched. We are a Williams-Sonoma, Inc. company. We are based in San Francisco, and our online storefront and catalog reach out globally.

SUMMARY Reviews Summary

P&B North and Clybourn shoppers consistently praise the outstanding customer service and product knowledge exhibited by store employees. Most customers believed they received valuable advice related to potential purchases. The service area was highlighted in nearly all the positive comments. Customers are urged to avoid shopping online for products because they may not be aware of impending sales. The staff members, including Amanda, Danielle, and Diane, frequently receive commendations for their Interior design talent is another aspect of the shop that many clients rave about. The shop's manager, Leslie, is depicted as empathetic and helpful in responses to delivery and product quality issues. Staff members actively seek out solutions and ensure that clients are happy and willing to return. The store is well-arranged to comply with social distancing standards, and curbside pickup is praised by many customers. The significant number of positive reviews shows that the store is great at turning first-time clients into regular customers. However, price is a common complaint, with shoppers saying items are expensive. The interior design and other services offered by the store seem to outweigh their prices, according to most customers.

John Doe left a 5 star review

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Reputation Change over time

Pros & Cons

PROS

very helpful (2)

very friendly (2)

helpful staff (2)

wonderful experi ... (2)

recommend (1)

very friendly (1)

very polite (1)

clean place (1)

very clean (1)

very helpful (1)

Cons

rude (7)

expensive (2)

worst experience ... (2)

poor customer se ... (2)

terrible custome ... (2)

awful (1)

unfriendly (1)

not friendly (1)

unhelpful (1)

too expensive (1)

Pottery Barn Reviews: 100. Average Rating: 3.4

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