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  1. US
  2. IL
  3. Chicago
REI

REI

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Open 10:00 AM-9:00 PM now
15515 S 95th Ave, Orland Park, IL 60462, USA Get Directions
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ABOUT   Services Excellence Summary

REI believes that the best way to enjoy life is outdoors. We want everyone to have a passion for nature and outdoor sports. Harness the power of nature and start a life of outdoor adventure. High-quality equipment rentals and rentals. High-quality apparel, expert advice, and inspirational stories every day. We are a partner and guide for outdoor adventures. REI shares special outdoor experiences with you. Whether you're looking for a partner or seeking solitude, REI can help you. They offer a complete range of outdoor experiences to provide inspiration to everyone in sports. They no longer own any share in REI. Every product they sell is an investment in preserving nature and sustainable business. No matter your skill level, REI wants you to feel at home in their stores. REI Santa Monica is one of their locations. REI Santa Monica is located one block from the 3rd Street Promenade. The store offers the latest outdoor apparel and gear for cycling, hiking, kayaking, and climbing. Santa Monica Bike Shop provides these services to keep you safe and secure while riding trails and roads. The Santa Monica ski and snowboard store offers a variety of services, including tuning and waxing, to ensure your equipment is in top condition. Our services are designed to help you get ready for your next adventure.

 

SUMMARY   Reviews Summary

The recurring theme across the reviews is that the REI staff is familiar with their products and know their stuff, making the customer experience amazing at the Orland Park, IL store. The employees' individual, friendly, and helpful actions are specifically mentioned throughout the reviews. Many clients appreciated staff diligence in making them feel welcome, helping, answering their questions about the right product, and guiding their purchases rather than pushing unnecessary items. A first-time customer described an active help and an above-and-beyond experience finding the perfect backpack, receiving customer service and product knowledge to be a necessity for them, which helped. Some clients went further and named the employees who had assisted them by name and displayed a lot of professionalism and expertise in their interactions, such as Nick, Jake, Jeff, and Brian, who were worthwhile to learn from or vigilant. . The wide selection of high-quality gear is another good point for customers, making REI a must-visit for any outdoor adventures. Product prices from different customers can be confusing, questioning websites that show items available in stock while not readily accessible, but still consider shopping from here. However, I should check their products before buying some necessaries for your outdoor adventures. The store offers good products, so highly recommend.

 

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Pros & Cons

PROS
super helpful (3)
very helpful (3)
knowledgeable st ... (3)
friendly and hel ... (3)
great staff (2)
will be returnin ... (2)
great place (2)
helped me (2)
extremely helpfu ... (2)
great experience ... (2)
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Cons
overpriced (2)
go somewhere els ... (1)
REI Reviews: 92. Average Rating: 4.2
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