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Review Keywords Analysis

  1. US
  2. IL
  3. Chicago
ReviewTrackers
ReviewTrackers
ReviewTrackers
ReviewTrackers

ReviewTrackers

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1 N State St Suite 600, Chicago, IL 60602, USA Get Directions
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4.7
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ABOUT   Services Excellence Summary

Why You Should Fly With Us – Experience Your Brand Through the Eyes of Your Customers by ReviewTrackers Your business can fly with Reviews because they allow you to see your business through the eyes of future customers. They show where you’re losing local market share, how your business measures against the competition, and what you need to do to create a more authentic connection with your customers. At ReviewTrackers, we’re dedicated to building simple, helpful technology that bridges the gap between the brand and the customer. Our software empowers businesses to understand their customers better, build more trust, and find the insights that move their business forward. The customer comes first. Always. That’s why every employee at ReviewTrackers begins their journey by learning what it’s like to manage, monitor, and respond to reviews. Each employee completes a 2-week exercise to learn what our customers go through trying to manage all their review manually. We’re on a mission to make every one of your customers have the best experience possible and make it easier for them advocate for your brand online. It’s time to put the customer in first place and get the most advanced review technology for analyzing, amplifying, and maximizing your customer feedback. Accelerate your customer acquisition strategy, improve customer retention, and help have more authentic connections with your customers with ReviewTrackers.

 

SUMMARY   Reviews Summary

Customer reviews reveal that the ReviewTrackers platform and the staff members, especially Matt, Anna, and Aisha, consistently get positive feedback from users. The positive sentiments involve effective and responsive customer support, the easy-to-use and time-saving platform, and the staff's in-depth and actionable response that go beyond the customers' expectations. Furthermore, the clients appreciate the platform's usefulness, including its ability to help businesses gain better insights into the sentiment around tons of branches, and how responsive customer facing staff like Matt could come in handy in emergencies. The customers left satisfactory reviews about the ReviewTrackers service. From the technical side to the app dashboard and how to use it. Most commended the user-friendly platform and how setting up and making improvements in place is simpler. Others also left good comments about the support team. They praised them for being friendly and useful, saying that they do not need to log in support requests when they have a problem with their system access. Support issues are handled right away or before they escalate. And lastly it is highly recommended.

 

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Pros & Cons

PROS
recommend (22)
highly recommend ... (18)
easy to use (14)
great product (8)
great company (6)
very happy (6)
very responsive (4)
great service (4)
very helpful (4)
great experience ... (4)
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Cons
frustrating (3)
bad services (2)

ReviewTrackers Reviews: 100. Average Rating: 4.7

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