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RUSH is widely celebrated for its excellent patient care, education, research, and community alliances. RUSH's purpose is to boost the health of the people and diverse regions we serve by incorporating successful patient treatment, learning, research, and partnering with the community. We will be the best academic health network in the area and fully recognized for restructuring health care. RUSH's basic principles—creativity, collaboration, responsibility, consideration, and quality—power the mission and vision. These five principles, sometimes referred to as our I CARE principles, dictate the perspective behind all RUSH staff's and partners' behavior. Additionally, RUSH employees vow to execute these principles with empathy. This commitment translates into a united effort to improve patient care in the most efficient way for every member of the RUSH family.
 
The majority of the reviews about the Rush University Medical Center ER highlight the excellent service. Patients are grateful for the caring and well-respected team of doctors and nurses. Many accounts also note the swift attention to their health concerns and empathy during their stay. Patients such as Anny Lai appreciate the promptness of triage and, once admitted, were pleased with how quickly their treatment started and the constant attention from various specialists. We learn that quick service does not necessarily mean they have not conducted extensive exams to find a cure. A survey respondent with excruciating pain also narrated how quick he was treated than he expected. In addition, most patients visited the emergency department at night, demonstrating that the department is always busy. Moreover, the center is a preferred facility for most patients because it has top-notch technology and is staffed by pioneering medical professionals. Most reviews focus on the positive aspects while a few are negative. A disturbing trend is the rise in opioid-related issues and people seeking urgent care for situations that are not emergencies. Such reviews criticise the healing regimen and judge the hospital staff and facility as subpar. Most patients agree that the ER has a long wait and that the pressure of work can exhaust health professionals. The negative claims seem to be from patients who are not satisfied with the waiting time. Many people wait until they are sent to the waiting room without realizing they are not the most critical patients. However, the good thing is that the waiting patients are treated with haste once movement is noted. The patients acknowledge that most hospital criticism is from people who do not understand the activities at the treatment center. The training hospital might seem overwhelming to some patients, but to the staff and current patients, it is one of the best environments for treatment._Author thinks that the Mitula Hospital has collaborated with Rush University to provide health services. The majority of the reviews indicate that patients find the facility safe and the environment conducive for healing. They laud the services of medical professionals such as Dr. Karolina Hawn, who made patients feel at ease and significantly. A patient was thankful for the quick service the nurse provided to medication for excruciating pain. Rush has positive reviews concerning the quality of their services. This conveys that most patients value the care and empathy shown to them during their stay. However, it is essential to acknowledge that patients whose cases are not regarded as urgent feel abandoned, and the long waiting hours distress them. The medical staff agrees that ER duties are hectic, and patients only get in if there is an emergency. This suggests that the emergency department has numerous patients at a time. The information is derived from what patients who visited at different times discuss, giving a general view of the urgency and hospital prowess. Rush Medical Center has customers who go there for treatment, and they have both positive and negative feedback about the hospital services, but an increase in happy customers suggests a good hospital.