Knowledgeable staffPersonalized serviceEasy to work withProfessional staffResponsive communicationCustom designGreat selectionTimely serviceFair pricingFamily-owned business
About this business
Our fine jewelry is distinguished by its craftsmanship. We use the most advanced 3D custom technology for our products. All our things are unique, not mass-produced. Your ring is made-to-order by our CAD expert in jewelry design. It's designed around the center stone you want, with no gaps. Your design is printed in micron layers by our cutting-edge 3D printer. In this way, we guarantee the accuracy of all the tiny features and details. Discover more about how our custom design team uses the most sophisticated tools and techniques to make each piece.
Reviews Summary
Classic Gem was a wonderful jewelry store. The reviews from customers were impressive. Lollie and Jenny received a lot of praise because they were friendly, helpful, and professional. Some customers said that they were always treated well here. The customer service was commendable. People gave many reasons for that. They made buying a ring pleasant, enjoyable, and unstressful. So, there was no question that customers would come back for more jewelry in the future. They praised the quality of the products. They all gave a high rating for this store. Another compliment went to their patience. The staff here were very patient. They showed patience when a person tried on multiple rings before choosing one. This helped customers to stay and make a purchase. They also said that using The Classic Gem was a fine experience, particularly for out-of-towners. One of a few customers praised the flexibility with mediums to learn and contact the store. This woman learned of the store through Instagram and was able to make a wedding ring in conjunction with the staff remotely. She realized that the staff are flexible with how they interacted with customers. This woman gave the store a good description, and she discovered that the ring she wanted to make was exactly what she wanted when pieces of it came back to her. This could be good for friends. Many customers said the same thing. One customer bought a ring for her fiancé that she did not like. The store had no problem exchanging the item. The rate was high, and all customers said they would send their friends. Small businesses like this are important for society. One customer talked about this. Classic Gem being small gave her a sense of a firm, personal style. It seemed to her like it was easier to do business. Finally, customers were thrilled to see the store and bought what they wanted and they would send everyone they knew.
Frequently asked questions
7 questions
What do The Classic Gem clients say about their experience with the team?
Clients frequently praise the team for their professionalism, knowledge, and warm atmosphere. Reviewers highlight how Lollie and Jenny provide excellent guidance throughout the custom design process, making clients feel at home and supported. Many express satisfaction with the unique, high-quality jewelry they received.
Does The Classic Gem offer custom jewelry design services, and how do customers feel about them?
Yes, they specialize in custom jewelry design, including custom necklaces and earrings. Customers appreciate the personalized approach, noting that the team listens to their vision and delivers exceptional results, often exceeding expectations.
What are the hours of operation for The Classic Gem?
The Classic Gem operates on the following schedule: Monday: Closed, Tuesday: 11:00 AM-6:00 PM, Wednesday: 11:00 AM-6:00 PM, Thursday: 11:00 AM-6:00 PM, Friday: 11:00 AM-6:00 PM, Saturday: 11:00 AM-5:00 PM, Sunday: Closed.
Can I get my engagement ring resized at The Classic Gem, and what do customers say about their repair services?
Yes, they offer ring resizing as part of their jewelry repair services. Customers have reported positive experiences, noting the team's professionalism and quick turnaround times for repairs, which often leave the jewelry looking as good as new.
What types of consultation services does The Classic Gem provide?
They offer a variety of consultation services, including jewelry education, design services, and virtual consultations. This ensures clients feel informed and confident throughout the design process, as highlighted by many satisfied customers.
Does The Classic Gem provide jewelry appraisal services, and how do clients feel about their expertise?
Yes, they offer gemstone appraisals, insurance appraisals, and estate jewelry appraisals. Clients have expressed trust in their expertise, often noting the thoroughness and professionalism of the appraisals conducted by the team.
Where is The Classic Gem (Appointments Only) located?