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  1. US
  2. IN
  3. Indianapolis
AutoZone Auto Parts

AutoZone Auto Parts

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5050 W Washington St, Indianapolis, IN 46241, USA Get Directions
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ABOUT   Services Excellence Summary

Watch out for “OE” when you shop for auto parts. “Original equipment” is the specification for your car's factory-installed parts, while Duralast auto parts are designed to meet or exceed “OE” standards. That means the parts will fit just as easily as the original equipment (OE) parts. The next time you Google “auto parts near me” or “car parts near me,” be sure to include us in your search results. We are the closest auto parts store to you. Your nearby AutoZone auto parts store in Indianapolis, IN, is located at 5050 West Washington St. We have been there for many years and have seen generations of vehicles come and go. We will be here for years to come to make sure you can continue to repair and maintain your car, truck, or SUV. We have free services to offer in our Indianapolis stores, including battery testing and charging. Along with that, our stores offer the Loan-A-Tool (r) program and a Check Engine Light tool called Fix Finder; use Fix Finder to check what the issue is with your engine light. The tool will help you understand the problem and the right way to fix it. Our Check Engine Light tool can only be used in our stores and not online, but other tools can be used online. You can shop our website for tools and parts, but you must use your AutoZone Rewards account when you visit the store to tap into benefits. For every five purchases of $20 or more, we will give your account a $20 bonus. This is our way to say thank you for choosing us.

 

SUMMARY   Reviews Summary

The AutoZone store staff is frequently praised for their helpfulness and friendliness. E, Jordan, Richard, and Jackie were especially mentioned by name by satisfied customers. One reviewer claimed that the supportive staff and welcoming atmosphere made it easy to come to the shop while others were impressed that the employees were familiar with cars and took the time to guarantee customers bought the right parts. The majority of reviewers praised the employees' flexible work, citing an instance where a manager allowed a client to change a wrong part even without a receipt. Another person mentioned that the store gets busy at times, but the team knows how to manage the flow, ensuring no customer waits too long. A dozen customers gave several positive examples of how a team member went above and beyond to assist, including changing a customer's headlights and finding the cause of a complex car problem quickly. One person said that they would not go to a different location because each employee that they met was deemed 'great.' Other reviewers stated that utilizing this store would be more expensive than other stores, even if the prices are sometimes higher. The majority of customers were happy, and one of them said that they hoped the employee who scanned their car was a manager. With a comment of the manager who wasn't. This is because it is not possible to know their position at a glance and also that it can boost their careers. The store is also happy if every employee is fictionalized. So that they should leave with the satisfaction that he to be taken when they are leaving. One reviewer stated that if they came back to check what is available, another person was there to help, demonstrating teamwork. The customer service is excellent at this location. Satisfaction is found in the work you do. The guy who was helping first didn't know where to find the part. He was ordered to welcome clients but was soon given the part and packaging it. The customer probably knew that he needed the part without a price check, so his service was quick. A shopper said that he was proud of himself.

 

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Reputation Change over time

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Pros & Cons

PROS
very helpful (12)
helped me (7)
good service (5)
friendly and hel ... (4)
great service (4)
great customer s ... (4)
service was good ... (2)
very knowledgeab ... (2)
willing to help (2)
super nice (2)
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Cons
rude (5)
slow (3)
unprofessional (2)
slow (2)
worst experience ... (1)
not recommend (1)
very bad service ... (1)
too busy (1)
rude (1)
won't be back (1)
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AutoZone Auto Parts Reviews: 500. Average Rating: 4.0
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