Kay Jewelers

Attempted to purchase a specific ring my wife had her heart set on for Christmas. Found ring easily on site. Checking out was a different story. Now, I have to say, this was 5 am on Black Friday. Perhaps there was so much site traffic that the servers were unable to keep up, however, I was redirected to my shopping cart (bag in Key Jeweler lingo) at least five times during various stages of trying to pay for this ring. Im guessing I spent 30-40 minutes trying to give Kay my money. Frustrating. Next; The entire time I was fighting the website, I had a huge banner across the top third of my screen, further complicating the process. But wait! The banner says I've "unlocked" a $25 discount off this purchase! All I have to do is enter an eighty-six digit code at checkout! Wow! Maybe this billboard I've been struggling to work around will be worth the hassle. Not so much. I enter all of my credit card and shipping info (half a dozen times) and scour each page of the checkout process for just where it is I'm supposed to enter this code. After all, I have $25 dollars worth of discount I could apply to the diamond ear rings my wife mentioned that go with the ring. I search. I hunt. I scour. I take screenshots and send to friends, "Do you see a place to enter a coupon code anywhere here?" Nothing. The veritable alphabet soup discount code that Kay was throwing in my face the entire time I was trying to checkout (that d#@m code appearing across my screen was THE ONLY thing that consistently worked during the checkout process) was but a tease? There was nowhere to enter that code. I tried clicking on the banner, to which the banner said,"Don't panic! Your code has been copied!" I combed the site for how to use the code. I was expecting to find the typical disclaimer: Code not valid for sale items, rings, necklaces, bracelets, ear rings, post-sale services, any goods sold on even numbered days, odd numbered months, full moons, half moons, harvest moons, or any day ending in "ay" unless member is Platinum level customer at which code can be applied to minimum purchase of $10,000. Nope. None of that. I saw nothing qualifying or disqualifying this discount code. All I saw was the banner telling me Kay was offering me $25 off my order for the simple act of copying and pasting this Enigma-like code into the appropriate box at checkout....which didn't exist. Typical checkout chicanery I expect to see from shady fly-by night websites, not a website associated with one of the biggest jewelry stores in the world. That, ladies and gentlemen, told me everything I never wanted to know about Kay Jewelers. I will not be back to a Kay Jewelers site or store.