LCS Heating and Cooling, LLC

We scheduled service on our furnaces. The tech showed up and started the service. The tech noted that there was noise coming from one of the induction motors and made a video of it. Then, after “cleaning” the induction motor, put it all back together. However, after reassembling it, the motor was seized and showed an amp draw of a seized motor. Again, a video was made. The tech said it would be $1194 to replace the induction motor. I questioned the tech as this seemed an extremely unusual situation. I called customer service and questioned the development of the seized motor. The customer service tech told me it happens all the time. As someone who is familiar with electric motors and fans, I told the customer service tech that was not true. I took the induction motor out, inspected it and reinstalled it. It works great, no issues. The customer service tech told me that the motor continued to run over the weekend, they would refund the cost of the service call. The motor worked flawlessly all weekend. I called, but they refused to refund the cost of a service call, a service call that would have cost me me almost $1200 to fix something that was not broken. After being told I was going to have to pay $1194 for a new induction motor that was and is working normal, I strongly recommend looking elsewhere for your heating and cooling needs. Mistakes happen, I understand that. But refusing to own up to mistakes made, especially when it would have resulted in a $1200 unnecessary cost to the customer is something I find unacceptable.