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  1. US
  2. IN
  3. Indianapolis
LCS Heating and Cooling, LLC
LCS Heating and Cooling, LLC
LCS Heating and Cooling, LLC

LCS Heating and Cooling, LLC

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Open  00:00-23:59 now
11929 E 65th St, Indianapolis, IN 46236, USA Get Directions
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ABOUT   Services Excellence Summary

The Indianapolis climate can be unpredictable, transitioning from chilly autumn evenings to blistering summer heat. Is your HVAC system ready for fluctuations? Ensure your heat pumps or air conditioners are functioning correctly. It is ideal to enroll in a comprehensive annual maintenance program. Check out our Energy Savings Plan for more information. Do you need a repair? We offer emergency service. Are you in need of a new unit? We provide free estimates. Users can count on our high-quality service to keep them comfortable. Call us today for the services you require or to learn more about our company.

 

SUMMARY   Reviews Summary

The general consensus is that LCS Heating stands out for their professionalism, experience, and top-notch customer service. Most customers have specifically addressed the company's technicians, with Jerome and Nikita receiving commendation for their efficiency, cleanliness, communication, significant knowledge and supportiveness. A pattern of being able to diagnose and solve issues quickly and at a fair cost appears to exist. The company also has a good track record of ensuring that customers understand their choices and are happy with them. The installation and service work shows that the technicians pay attention to the details most companies overlook as it is noticed that the technicians clean up after themselves. Queries and complaints are responded to in a fast, caring, and informative manner. The company has been around for several years, and some current customers seem to want to be loyal. Many customers are pleasantly surprised by the smooth processes and budgets of major renovations and installations. The communication between all dependents companies confirms that great connectivity between outsourcing partners can yield good results. With multiple customers expressing pleasure at their positive experiences and expressing their intentions to recommercial, it appears that the company has successfully garnered a deserving strong reputation. The developments, indeed, make a strong case for the LCS Heating option.

 

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Gary left a 1 star review
★☆☆☆☆
On TrustAnalytica
Sep 27
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on time (7)
very professiona ... (6)
recommend (6)
recommended (4)
very knowledgeab ... (3)
highly recommend ... (3)
highly recommend ... (2)
friendly and hel ... (2)
great job (2)
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LCS Heating and Cooling, LLC Reviews: 101. Average Rating: 4.9

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We scheduled service on our furnaces. The tech showed up and started the service. The tech noted that there was noise coming from one of the induction motors and made a video of it. Then, after “cleaning” the induction motor, put it all back together. However, after reassembling it, the motor was seized and showed an amp draw of a seized motor. Again, a video was made. The tech said it would be $1194 to replace the induction motor. I questioned the tech as this seemed an extremely unusual situation. I called customer service and questioned the development of the seized motor. The customer service tech told me it happens all the time. As someone who is familiar with electric motors and fans, I told the customer service tech that was not true. I took the induction motor out, inspected it and reinstalled it. It works great, no issues. The customer service tech told me that the motor continued to run over the weekend, they would refund the cost of the service call. The motor worked flawlessly all weekend. I called, but they refused to refund the cost of a service call, a service call that would have cost me me almost $1200 to fix something that was not broken. After being told I was going to have to pay $1194 for a new induction motor that was and is working normal, I strongly recommend looking elsewhere for your heating and cooling needs. Mistakes happen, I understand that. But refusing to own up to mistakes made, especially when it would have resulted in a $1200 unnecessary cost to the customer is something I find unacceptable.
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Gary left a 1 star review
★☆☆☆☆
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2 years ago
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