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  1. US
  2. IN
  3. Indianapolis
Mattress Firm Castleton
Mattress Firm Castleton
Mattress Firm Castleton
Mattress Firm Castleton

Mattress Firm Castleton

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Open  10:00 AM-9:00 PM now
8516 Castleton Corner Dr, Indianapolis, IN 46250, USA Get Directions
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ABOUT   Services Excellence Summary

Here at Mattress Firm Castleton, everyone in our store works hard to help you get a good night's sleep every night. Our Sleep Experts have over 200 hours of training to make sure you get the most advanced solution. And—for your peace of mind—we offer the Love Your Mattress Guarantee. Sealy, Tempur-Pedic and Sleepys are offering deals on mattresses. We deliver your new mattress for a free 120-night trial. This is to ensure that you get the right mattress. Mattress Firm Castleton wrongly thinks it is in mattress sales. But what most people don't know is that Mattress Firm Castleton is really in the match-you-with-the-right-mattress-for-you business. We have been helping people sleep better since 1990. We have set out to help people find the right mattress at a fair price. We were founded in 2005 to link many mattress stores across the United States. There are about 2400 Mattress Firm stores throughout the United States. After 80 hours of training, each Sleep Expert(r) begins their professional journey. It's an excellent way to start. Mattress Firm Castleton is a special mattress. Mattress Firm Castleton is special. Our customers receive excellent service and happy employees. Everyone enjoys going to work and feeling relaxed. We proudly offer The Sleep Experts' Love Your Mattress Guarantee. We will supply you with the ultimate mattress experience to make you happy. Our task is to guide you to the right mattress. The Mattress Firm Foster Kids program, at The Ticket to Dream Foundation, organizes three events a year to assist foster children develop better sleep habits and have a brighter future. We sell mattresses because they are important in our lives. We sleep better when we make others' sleep better.

 

SUMMARY   Reviews Summary

Several customers highlighted exceptional service from specific employees, notably Richie, who was singled out multiple times for their dedication and patience throughout the sales process. The importance of customer service was also emphasized, as the reviewers stated that in the absence of customer service, these types of interactions were particularly memorable. A separate reviewer commended the store’s good customer service, particularly noting Ashley’s Homestore and the compassion and talent of the staff, particularly John, who did not delay the delivery of the bed in a way that was a major plus in the reviewer’s opinion. Richie and the other staff helped shoppers through the store’s bedding variety, knowledgeable about the offerings, and offered pillows matching the mattresses too. The employees’ attentiveness, knowledge, dedication, and customer service savviness set this store apart from others, with John’s ability to negotiate a price and save a buyer from a poor mattress purchase a clear indication. This detail and their ability to help buyers understand the products and the purchase itself beyond a regular sale make the staff a go-to for buyers in need of guidance and assistance.

 

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John Doe left a 5 star review
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Pros & Cons

PROS
recommend (10)
very knowledgeab ... (8)
very helpful (5)
great experience ... (3)
helped me (3)
very friendly (2)
very personable (2)
extremely knowle ... (2)
amazing job (2)
great selection (2)
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Cons
unprofessional (1)
unhappy (1)
pure laziness (1)
not happy (1)

Mattress Firm Castleton Reviews: 100. Average Rating: 4.8

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John Doe left a 5 star review
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