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Mattress Firm Greenwood North II

Name: Mattress Firm Greenwood North II
Address: Indianapolis, US
Telephone: +13178838949
Rating: 4.9109

101 reviews

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+13178838949

Open 10:00 AM-8:00 PM now

7701 S U.S Hwy 31, Indianapolis, IN 46227, USA Get Directions

adjustable bed BEST Electric Adjustable Bed in United States BEST Electric Adjustable Bed in Indiana

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ABOUT Services Excellence Summary

Our mission at Mattress Firm Greenwood North II is to make sure every customer has a restful and rejuvenating night's sleep. What is our secret? How do Sleep Experts accomplish this? Over 200 hours of training. You can trust that we match the right people with the right mattresses because of our Love Your Mattress Guarantee. Your new mattress will be available in Sealy, Tempur-Pedic, and Sleepy's for a reasonable discount. This service also comes with a 120-night trial period. You can try a new mattress to ensure that you have the optimal night's sleep. A lot of people mistakenly believe Mattress Firm is in the mattress selling business. They don't know that Mattress Firm is actually in the mattress match-you-with-the-right-mattress-for-you business.

SUMMARY Reviews Summary

Reviewers felt valued with the customer service by the Mattress Firm sales staff. Interaction with John Kalugyer and John was excellent, with customers highlighting how professional, informative, not aggressive, and friendly the salespeople were. There was proof of staff supporting customers, with experiences of Craig helping these customers select a suitable mattress with uniqueness and due diligence while Val did the same. Customer reviews on their purchases were satisfactory, with some customers stating that they used the staff's choice, with the mattresses being of good quality and they feeling happy with the help provided. Discounts featured prominently, with customers talking about the substantial savings they achieved by showing the coupons after purchases. Many reviewers noted that the customer service they received was excellent and that their salespeople helped them make an informed decision before purchasing. Each review also had a recommendation at the survey's end, such that other customers could consider the Mattress Firm to shop for quality mattresses.

Lisa left a 5 star review

★★★★★

On TrustAnalytica

Sep 04

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Reputation Change over time

Pros & Cons

PROS

recommend (12)

very helpful (8)

very knowledgeab ... (5)

highly recommend ... (5)

helped me (4)

great job (4)

great experience ... (4)

very professiona ... (3)

down to earth (2)

excellent experi ... (2)