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  1. US
  2. IN
  3. Indianapolis
Midwest Remediation
Midwest Remediation
Midwest Remediation

Midwest Remediation

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Open  00:00-23:59 now
5858 Thunderbird Rd, Indianapolis, IN 46236, USA Get Directions
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ABOUT   Services Excellence Summary

Dave, JoAnna, a truck, and her father's tools were the original ingredients to a life-changing business. The couple began by answering water mitigation calls in their living room and worked tirelessly to expand the company. Many carpet cleaners pushed Dave to request water mitigation; in 1991, he added water restoration. Dave established Midwest Remediation in 2003. The business is full-service, and he added mold, water, structure, contents, and board-up. Midwest Remediation also has an equipment rental division. Some of our employees have been with us for over 20 years, and each area is overseen by a field specialist. Dave began his dream of working with his hands and now has a business that helps people through their most challenging moments with passionate employees who want to help. Our company recognizes that disasters can happen at any time and are often a lot to handle. Our full-service restoration service is here to help you in your time of need.

 

SUMMARY   Reviews Summary

Midwest Remediation reviews denote positive experiences which are in line with the majority of reviewers. A significant proportion of the clients accented the exceptional customer service they received especially during emergencies when a rapid response can make a significant difference. The company was praised for its teams that were skilled in resolving water damage problems and returning caregivers, companies, and other settings to normal operation. Communication and involvement that eliminates disruptions is Midwest Remediation’s strength; clients also acknowledged the clear communication of the organization. This included assisting clients in interfacing with insurance firms to speed up documentation processes. Teamwork and professionalism are also evident in the positive reviews, with past users commenting on how well they cleaned up after themselves and arranged the necessary repairs. Analysis from this sample suggests that most users would recommend Midwest Remediation to others. The customer portal and superb service staff were among the aspects that clients appreciated, praising the company for understanding the necessity of a solid online presence and a responsive customer service rep. This supported the considered opinion that the firm cares about its clients and has well-trained personnel. Many reviews concluded with the declaration that there would be no impending water disaster but if one, they would call Midwest Remediation first. The organization's performance is evidenced by how well it packages its services and responds to customer needs. The business shows how they would solve the customer's problems in case of an emergency in the positive reviews.

 

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Sharon left a 1 star review
★☆☆☆☆
On TrustAnalytica
Feb 17
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Midwest Remediation Reviews: 62. Average Rating: 3.5

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I am writing this review on behalf of myself and my spouse. We had a house fire on March 4,2022. We hired MWR by recommendation and after our initial meeting with them, we felt they had offered a great service. We could not have made a bigger mistake. All of their, “we will take great care of you” were quickly tossed out the window. It would take a 3 page editorial to explain how terrible their service is so I will make highlights: The worst communication! They were terrible to return calls, texts and emails. We realized early on that we were not of any priority to them. They were full of empty answers: Never a true answer. We caught them several times telling us u truths. Workers didn’t show up when we were told they would. Often days and weeks would go by without any work being done. So many things were measured, estimated, ordered wrong! This went on for over 10 months. We requested and met with management and every answer they gave was always someone else’s fault. They basically did not take any responsibility for anything. The sub contractors for the most part did very poor work. So much more and we would gladly give details! I find it hard to believe there are any good reviews for this company.
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Sharon left a 1 star review
★☆☆☆☆
On TrustAnalytica
1 year ago
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