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  1. US
  2. IN
  3. Indianapolis
Pep Boys
Pep Boys
Pep Boys

Pep Boys

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Open  8:00 AM - 7:00 PM now
7201 E Washington St, Indianapolis, IN 46219, USA Get Directions
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3.7
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ABOUT   Services Excellence Summary

Our ASE-certified technicians at the East Washington Street location provide auto repairs and maintenance. Pep Boys Indianapolis carries all types of tires to fit your SUV or car. Our state-of-the-art online appointment scheduling connects you to technicians' availability and lets you book an oil change, repair, or maintenance service at your most convenient time.

 

SUMMARY   Reviews Summary

The reviews for Pep Boys Auto demonstrate a mix of satisfaction and dissatisfaction. There is widespread praise for the courteous and professional team. Brian, in particular, is frequently referred to for his outstanding customer service. Their staff's knowledge and superb technical skills are consistently pointed out. Moreover, many customers commend their affordable prices and efficient service, like quick tire repairs and warranty services. The increased waiting time and limited staff are the most notable concerns. However, some customers are pleased with the assistance provided despite these difficulties. Despite the long wait times, the employees kept them informed and tried to create a comfortable setting. The majority of the customers believe that the firm provides excellent and efficient service and that the staff is friendly and competent. Many of the consumers will continue to use the company's services. A few people focus on the company's stock or how useful it is to have a store that can handle everything, not just car components. Everyone has happy opinions, a wide selection of items to choose from, quick service, and expert advice, all delivered with a smile. It's no surprise that several people will recommend Pep Boys to their family and friends.

 

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John Doe left a 5 star review
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Reputation Change over time
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Pros & Cons

PROS
excellent servic ... (3)
friendly staff (2)
very professiona ... (2)
recommend (2)
great job (2)
good service (1)
helped me (1)
will be returnin ... (1)
got the job done ... (1)
excellent custom ... (1)
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Cons
unprofessional (2)
will not return (1)
bad experience (1)
dissatisfied (1)
disappointed (1)
rude (1)
worst experience ... (1)
worst experience ... (1)
unresponsive (1)
over priced (1)
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Pep Boys Reviews: 100. Average Rating: 3.7

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John Doe left a 5 star review
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