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  1. US
  2. IN
  3. Indianapolis
Sentry Glass Inc

Sentry Glass Inc

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Open 8:00 AM-5:00 PM now
351 Ridge Pointe Dr, Carmel, IN 46032, USA Get Directions
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ABOUT   Services Excellence Summary

Sentry Glass Inc. was started by Steve Logan in 1991, when he moved from Colorado to Indianapolis with his family to follow his dreams as an expert in rock chip repair. Warm and approachable, Steve immediately became known in Indianapolis auto glass repair. He founded Sentry Glass Inc. on the principle of offering excellent services and customer experiences to Indianapolis' residents. The company became a family affair in 2006 once Steve's son, Emily, joined. Under her father’s wing, she learned to focus on hard work and doing the right thing, often going above and beyond to satisfy customers. They worked hard and are known as the "Indianapolis’ Father/Daughter Automotive Glass Specialists." In December 2015, Steve died suddenly. His wife, Betty, and Emily resolved to continue his legacy by running Sentry Glass Inc. Fast forward to 2020, Emily took over her mother's business interests and has perpetuated Indianapolis' office and state of Indiana with the quality of service and precision her parents taught her. She has renovated the fleet and upgraded the business technology as one of the fastest-growing women-owned enterprises in Indianapolis. Presently, Sentry Glass Inc. has three teams of eight men. We are continually expanding our expertise, from heavy trucks to fleet machines, and semi to passenger car repairs and replacement. Our aim is to be "Sentry" in everything and we appreciate our clients and the city of Indianapolis.

 

SUMMARY   Reviews Summary

Customer reviews: Client feedback on Sentry stand out often praises how professional, fast and detailed the team is. Most reviews name employees frequently such as Juan, Tylen, Ashley and Everett as being skilled in windshield glass and customer service. They also consistently applaud the company's customer service and their response to various inquiries about fleet vehicle repairs. The listed pros involved good work, affordability and excellent customer service, and job scheduling not requiring appointments. All of these characteristics are echoed in many of the company's reviews and made the company one of the best in Indiana and Florida. Overall, almost all clients praise the glass repair and replacement company, and success stories show that Sentry has upped its game since dawn. Service is distinct. Clients who need personalized and professional glass repair and replacement services have enjoyed the hiring of Sentry. Overall, the customers' experiences at Sentry make them recommend the company and say fast and thorough services. This shows the company's zeal for excellent customer service and well-done work. The quotes show that the initiative that has been paying off. At least 80% of the time, all the customers come back after the first successful engagement. Juan and Tylen will refer this experience to others. This shows that the company has exceeded the customer's expectations and maintains a good racial return rate. The impressive reviews suggest that the company has been consistent with the quality. The post is real, as all the customers recommend the company and say the services are top. It is possible to argue that the company has carefully selected the workers to achieve these quality services. The employees are a combination of professionalism and expertise, which is good for the company. Therefore, the resulting excellent customer results come from the success of the personnel. The reviews also contribute to the services that the company has been known for in at least 2 months. This positive product review supports the characteristics of a market leader, and the success stories are evidence of market segmentation. There is no doubt that this company is the service provider that the clients trust. This talk is good for pricing and the company's ability to make a profit while keeping customers satisfied. The quoted benefits above and the comments make the company profitable and profitable. The company has been successful for a long time and is primarily for these great qualities. When there is this success, it is clear that it is the industry leader. The continued investment in the company's services is making good money for the shareholders, with the 98% rate. Next, they maximize the cost. Juan and Tylen want to use this information for the next company business meeting. The experiences show that the sales have been good because clients have been getting the benefit of the online reviews and recommending the company after the experience. The company retains all the clients who return due to the commitment to offer high-quality services. The company manages to fight off the low-cost competitors based on quality, which makes them market leaders and a good return on investment. Customers will always choose a company that is heightened in the market if they have tried the product and made a decision about the performance.

 

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Pros & Cons

PROS
recommend (13)
highly recommend ... (9)
great service (4)
very professiona ... (4)
very knowledgeab ... (3)
fast service (2)
great job (2)
affordable (2)
very happy (2)
easy to work wit ... (2)
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Cons
stay away (2)
do not come (2)
rude (2)
disrespectful (2)
terrible service ... (1)
horrible (1)
waste your time (1)
waste of time (1)
do not trust (1)
not recommend (1)
Sentry Glass Inc Reviews: 64. Average Rating: 4.1
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