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AutoZone Auto Parts

Name: AutoZone Auto Parts
Address: Louisville, US
Telephone: +15027729194
Rating: 4.0962

104 reviews

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+15027729194

Open 7:30 AM-10:00 PM now

2131 W Broadway, Louisville, KY 40211, USA Get Directions

auto parts stores Top Car Parts Shops in United States Top Car Parts Shops in Kentucky

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ABOUT Services Excellence Summary

AutoZone Auto Parts - 2131 West Broadway, Louisville, KY

SUMMARY Reviews Summary

The store has primarily positive reviews, and the staff is highly rated for their helpfulness and testimonials of going over and above for customers to offer the best service. Several individual employees are praised, and Tony got multiple commendations for fixing a broken battery and helping new parts for customers. Most visitors note that the process is quick, and they recommend the store as the staffs are very friendly and have good customer relations. Visitors also indicate that they had a great experience and mention the welcoming service they received. One gave feedback on how she was helped by an employee who showed her different parts and how they worked sortly after she walked in, and the company was able to accommodate her and fix her car. A few people say they are likely to come back, which implies satisfaction and the company could benefit from training its employees on different car parts. The overall theme of the reviews is great customer service, good experience, competent employees, and everyone looks like they know what they are doing.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

very helpful (4)

helped me (4)

great service (3)

very confident (2)

excellent experi ... (2)

great customer s ... (2)

good service (2)

accommodating (2)

good service (2)

friendly service ... (1)

Cons

rude (2)

slow (2)

horrible (2)