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  1. US
  2. MA
  3. Boston
BluePearl Pet Hospital
BluePearl Pet Hospital
BluePearl Pet Hospital
BluePearl Pet Hospital

BluePearl Pet Hospital

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56 Roland St, Boston, MA 02129, USA Get Directions
2.9
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ABOUT   Services Excellence Summary

At BluePearl Pet Hospital, we understand the importance of time in an emergency. We offer available availability to let you know we're here when you need us while caring for your pet's medical emergencies. Our emergency and specialty pet hospital in Charlestown is the hub of veterinary care for all of Boston. We offer a team of advanced vet techs and expert veterinarians to provide comprehensive care combined with compassionate service. The Charlestown Emergency and Specialty pet hospital in Boston. Find our Charlestown emergency and specialty animal hospital in Boston, MA's oldest neighborhood across the Charles River, located just west of Interstate 93 and near the Orange Line. Our Charlestown location is convenient to the Greater Boston area and can be reached from all parts of the city. A place where you used to be able to buy H.P. Hood dairy products, now a location for exceptional veterinary care.

 

SUMMARY   Reviews Summary

Blue Pearl has received mainly positive reviews for its services. Customers had a mix of excellent and regrettable experiences. Many clients shared testimonies of the wonderful treatment and commitment Blue Pearl gives to their pets during emergencies. They also recount how the doctors and assistants treated them with kindness and valued information sharing. One recurrent theme is the love and acceptance workers showed the furry patients, which lightened the stress they and their masters were feeling. However, not every comment was positive. Some clients detailed how their pets did not recover despite the hospital's efforts. Additionally, a few clients found the prices high, but most had recommendations for the facility and medical team. Most clients confirm Blue Pearl is the best place for emergency pet treatment, with an impressive relationship with its clients.

 

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Pros & Cons

PROS
recommend (11)
highly recommend ... (5)
recommended (4)
helped me (4)
great experience ... (2)
kept me informed ... (2)
wonderful experi ... (2)
questions were a ... (1)
very friendly (1)
down to earth (1)
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Cons
horrible (11)
rude (7)
unprofessional (7)
terrible (6)
awful (5)
disappointed (3)
really disappoin ... (2)
worst experience ... (2)
go somewhere els ... (2)
bad experience (2)
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BluePearl Pet Hospital Reviews: 101. Average Rating: 2.9

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In September 2023, we rushed our cat to BluePearl Pet Hospital in Waltham, MA, where she was administered an ultrasound. Our regular veterinarian examined her at 8 am that morning suspecting that she suffered from pancreatitis. He recommended that we go to another emergency pet hospital, but they were unable to accommodate us that day or even the next. We waited 3 hours for this ultrasound procedure, as our cat was in desperate need of this diagnostic measure. During the wait, she walked around the room and we observed no unusual tail activity. When we collected our cat after the procedure, she was in the carrier as she was when we gave her to a technician. We had no opportunity to see our cat physically stand or move until we returned home late that day. Nor were we given any pre- or post-treatment guidance or explanation regarding what to expect. For example, we were never advised that she would be shaved. When we got home and let her out of the carrier, we noticed that her tail was dragging on the floor and that she could not raise it or "flick" it as she normally would. We were not advised by a technician or anyone else at BluePearl that our cat’s tail was not typical or unusual in any manner either before or after the procedure. Neither we nor our regular vet observed any unusual behavior regarding her tail previously. We called Blue Pearl to report that we were concerned about her tail dragging and the apparent immobility of her tail. We don't know for sure who was in the room conducting the procedure, and BluePearl has not made it clear who was in the room during the procedure and who handled her. Apparently, this is something that they want to hide. We were forced to visit our vet and incur the costs of visits and x-rays. Our vet's review of the radiologist's report and his own examination is that there is damage to the nerves in her tail. We have come to the only conclusion that is rational and logical. Sometime during preparation for the ultrasound or during the procedure, someone roughly pulled or mishandled her tail - notwithstanding that BluePearl claims nothing untoward happened. The resultant damage was not a result of anything that we or that our vet did. Our vet can’t say with any certainty whether our cat will ever recover from the damage, which we know was done to her tail by BluePearl. We were forced to pay for additional services because of BluePearl’s negligence. Apparently, this is not an uncommon occurrence for this horrible company – they severely injured the two hind legs of a dog in Virginia this year during an MRI for which they were sued and held financially accountable. STAY AWAY FROM THIS HORRIFIC VETERINARY PRACTICE FOR THE SAKE OF YOUR PETS!!!!!!!!
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