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  1. US
  2. MA
  3. Boston
Gem Auto Parts powered by Parts Authority

Gem Auto Parts powered by Parts Authority

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Open 8:00 AM-5:00 PM now
204 Boston St, Dorchester, MA 02125, USA Get Directions
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ABOUT   Services Excellence Summary

“Gem Auto Parts powered by Parts Authority” was established in 1973 and currently is a leading national distributor of automotive parts, transmissions, tools/equipment. Our growth is a blend of organic and acquired efforts. We have acquired over a dozen businesses in the last few years and more than a dozen in the previous years. Parts Authority has the most extensive catalog with over 3,000,000 parts for virtually all applications on the road. This means we can get you the right parts when you need them. Our team of counter professionals is trained and has experience to help you find the right parts for your application. Parts Authority trades with many of the best brands out there: OEM parts are sourced from the manufacturers and high-quality aftermarket suppliers. This includes AC Delco Motorcraft Denso Bosch KYB Monroe Gates Dorman Exide and Denso. We are different from our competitors because we have long-term relationships with all the best vendor partners and customers.

 

SUMMARY   Reviews Summary

Customer reviews indicate that the Home Depot store and its staff provide an exceptional shopping experience. Many customers praise individual employees by name, including Monica, Mike, Richard, Danny and Ritchie, for offering professional and helpful service. Customers also appreciate the staff's product knowledge and friendly attitude, as well as the store's superior service. They note that the prices are excellent, and they have been shopping at the store for years. A frequent client with experience solidly calls Monica's service as he said, she always has a smile on her face and directs him when he is unsure of where to get some parts in store. They love the workers experience and friendliness, too which will compel them to come back again and again. The review represents a well-run store where staff help customers find the parts they need even if they do not have exact idea of what they are looking for. The store is the greatest place where customers will find people who love the job they are doing, and the review shows that they always find customers. Highlighting the strong aspect of the store in the reviews, many customers say their sympathy and willingness to help should always be taken care of. For them, they most probably got this aspect in this store. Customers come back repeatedly not only for affordable parts but also knowledgeable and resourceful workers, which is an invaluable asset to any store. They said it is not a bad store at some point as in-store credit is often very beneficial. Monte will confidently say he shouted out to locate this store nearby. The complement about the store and excellent staff. Customers ordering the stuff online, they are always right as there will receive an email of the order completion and how you can pick the items at the store. Most stores do not provide regular updates on the order. Customers appreciate the steps taken by such a store to update the customers' concerns significantly. Giving details on the type of paint a customer wants to buy will help the staff to mix the right paint for the client. The workers should always help clients to choose from the various shades since they are knowledgeable about the products more than the customers. They also have vast experience with other customers and known what was best for them, and they are very professional and friendly.

 

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Pros & Cons

PROS
great customer s ... (2)
very professiona ... (2)
good service (2)
helpful and prof ... (1)
great attitude (1)
experience was g ... (1)
great place (1)
excellent custom ... (1)
recommend (1)
great service (1)
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Cons
extremely rude (1)
rude (1)
Gem Auto Parts powered by Parts Authority Reviews: 64. Average Rating: 4.5
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