Mattress Firm Back Bay

Here at Mattress Firm Back Bay, we’re all focused on helping you sleep well every night. How do we do it? Our Sleep Experts are uniquely trained for over 200 hours. The Love Your Mattress Guarantee ensures that you love your mattress 100%. In addition to deals from Sealy, Tempur-Pedic, and Sleepy’s, we also offer a new mattress that comes with a 120-night risk-free trial. Mattress Firm is a mattress company that believes in sales. But what most folks don’t realize is that we’re not in the mattress business. We’re in the fit-you-with-the-right-mattress-for-you business. Since 1990, Mattress Firm has been assisting people in getting a good night’s sleep by guiding them to the most affordable mattress. Mattress Firm began with a few tiny shops in several states. There are over 2,400 outlets nationwide now. When they start 80 hours of training, a Sleep Expert(r) embarks on a journey of life. Positive customers will experience this. Mattress Firm is different from other industries, thanks to its excellent customer service. Everybody in our company loves to come to work each day and loves to get home even more. A beautiful trip for the customers will be planned by our new Sleep Experts(r) (Jamie, 2019). We call this the Love Your Mattress Guarantee, which means that you’ll receive the greatest mattress comfort, support, and value. Every year, the Ticket to Dream Foundation holds three collection drives. Foster children will get better sleep this way. Though selling mattresses is a profitable business, knowing that it helps people sleep better is the most important.

Mattress Firm customers were pleased with their experiences at different store locations around the country. They thought very highly of the sales associates who offered expert advice. Customers left notes specifically to show their gratitude for the outstanding customer service they received. They unanimously referred to Luis, Mike, Fred, and Mark as throughout the review. With kindness and understanding, a cordial and supportive environment provided a perfect customer service experience. Some staff were observed going beyond the norms of their job to assist customers, an example being when one person performed heavy lifting. The overall service level was excellent. Also, the customers walked out happy, knowing that they had what they needed. Delivery and move-in were sometimes incredibly smooth and convenient. They are perfect suggestions for satisfied customers who are unlikely to go anywhere else.