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  1. US
  2. MA
  3. Boston
MWI
MWI
MWI
MWI

MWI

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10 Liberty Sq, Boston, MA 02109, USA Get Directions
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ABOUT   Services Excellence Summary

MWI is a Boston-based dispute resolution company that has achieved county-wide recognition. Our services include outsourced mediation, negotiation, and ombud services, as well as training and consulting, to help clients collaborate and find mutually advantageous solutions. We want to assist our clients in transforming their challenges into growth and opportunity. Founded in 1994, MWI has served hundreds of clients, including Analog Devices and Bose, Coca-Cola and CVS Health. General Motors Corporation, KPMG, and the United States Postal Service. MWI has achieved national recognition. MWI takes satisfaction in its customer service commitment. MWI's partnership approach to service delivery assists us in identifying our clients' difficulties and long-term goals. This knowledge allows us to create programs and services that are customized to our client's needs and match their corporation culture. We surpass their expectations. MWI is a non-profit corporation under 501(c)(3), has a dedication to helping income-eligible customers through MWI’s Public Service Initiatives. MWI's public service efforts aim to avoid homelessness by offering mediation services for evictions and pro-se litigants in several Massachusetts District Courts and Municipal Courts. They also aim to encourage low-income women to become more competent advocates for their children and themselves. MWI has also established a pioneering dispute resolution system design and execution. MWI has helped thousands of customers be more successful in resolving conflicts; reduce litigation costs; and grow their companies.

 

SUMMARY   Reviews Summary

The reviews all describe a high level of satisfaction with the outsourced ombuds and mediation training services provided by MWI, particularly the support of Josh Hoch and Chuck Doran. These testimonies say that shepherding through an emotional time and providing a "new way of communicating" are among the most important aspects of MWI consultants' work. They recognize the company's professionalism, which includes its response to the difficulties created by the COVID-19 pandemic. Josh Hoch is described as a great mediator in discussions of this human who has been "calm" and "knowledgeable" or feasible in guiding them to give us their thanks, regardless of the difficulty of the situation. Then, I consistently say that individuals should continue to use MWI's services when they require them, just like the company. This is consistent with the idea that other customers reported feeling nervous yet sure that they had found the right company to communicate with and work with and achieve the right goals. Ombuds services, mediation training, and the ability to handle high-pressure situations such as divorce are all under MWI. The reports suggest that MWI and all of its employees are supporting their clients no matter how difficult it is. MWI and their product is still highly summarised.

 

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PROS
recommend (8)
highly recommend ... (6)
very informative ... (2)
well organized (1)
super helpful (1)
very knowledgeab ... (1)
knowledgeable an ... (1)
attention to det ... (1)
completely satis ... (1)
very responsive (1)
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MWI Reviews: 31. Average Rating: 4.9

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