The $75 million Series C funding that Openly raised in June made the startup the latest insurance company to navigate the tech-struggle environment. The company's CEO claims that the funding marks the clearest proof that intermediary distribution is advantageous.
Openly Company Background
Openly, which was established in Boston, Massachusetts in 2017, is an insurance company that takes a fundamentally different approach. By combining cutting-edge technology, new data sources, and insurance expertise, the company has created comprehensive coverage, exceptional customer service, and a modern insurance experience. Whenever we make a move, it is driven by our quest for simplicity and transparency, from the technology platform to the policy contracts. Our all-risk products feature a wide range of benefits and are only sold through knowledgeable independent agents. We offer straightforward information on our technology and products, and our policy contracts are free to publish online.
Reviews Summary
The homeowners insurance reviews contain customer satisfaction about the customer service and high level of responsiveness at Openly. Both policyholders and insurance agents admire the quick, kind support at Openly. Positive mentions of the customer service representatives such as Nate Thornton, Shanice Thompson, and Robert Leiva are frequent. Policyholders appreciated the quick, calming service from adjusters like Taryn during stressful claims. The customers also mentioned the technology Openly employs, from quote to policy issuing. A seamless experience and fair claims resolution are noted as the main highlights, fostering agency partnerships. The partnership with Openly offers tech advantage in writing, binding, and issuing policies. The new homeowners appreciate such forward-thinking insurers. The insurance company receives continuous praise, and the company culture is also mentioned as a fantastic attribute of the insurer. Customers and agents express their satisfaction with Openly, especially due to its consistent customer service.
Frequently asked questions
6 questions
What do Openly clients say about the work?
Customers frequently praise the attentive customer service, highlighting representatives like Nate Thornton and Shanice Thompson for their professionalism and quick responses. Reviewers appreciate the smooth claims process and the helpfulness of the team during stressful situations.
Does Openly handle water damage claims, and how do they perform?
Yes, Openly processes water damage claims. Reviewers have noted their claims process as smooth and efficient, with prompt communication keeping clients informed throughout, which is particularly appreciated during stressful situations.
What services does Openly offer for home insurance?
Openly provides several services including Standard Homeowner Coverage, Specialty Homeowner Coverage, and Home Sharing Endorsement under Home Insurance. They also handle Claims Processing for Water Damage, Fire Damage, and Theft Claims, along with Customer Support for Policy Questions, Claim Status Updates, and General Inquiries.
Can I get help with my policy questions at Openly?
Yes, Openly offers customer support for policy questions, ensuring clients have access to knowledgeable representatives who can assist with inquiries and updates.
How does Openly ensure transparency in their services?
Openly emphasizes simplicity and transparency in their technology platform and policy contracts, which is reflected in their all-risk products and knowledgeable distribution model.