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Rolex Boutique - Long's Jewelers

Name: Rolex Boutique - Long's Jewelers
Address: Boston, US
Telephone: +16174267000
Rating: 4.495

101 reviews

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+16174267000

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8 Newbury St, Boston, MA 02116, USA Get Directions

watch store Best Watch Stores in United States Best Watch Stores in Massachusetts

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ABOUT Services Excellence Summary

The Rolex Boutique is located at 8 Newbury Street in Boston. The essence of providing the authentic Rolex experience continues at the Rolex Boutique. The Rolex Boutique boasts a vast selection of watches and the best services available. This ensures that you will be satisfied with your Rolex for a long time to come. Newbury Street is where you can find our Best of Boston service, expertise, and quality in timepieces. Long's has gone through many changes in the last 140 years, but its fundamental philosophy of delivering the finest quality items and the most rigorous customer service at the best price has stayed the same. Long's is the jeweler of choice for New England and is proud to be a part of our customers' most important moments. Stop by to see a selection of the most beautiful jewelry and timepieces available.

SUMMARY Reviews Summary

A series of largely positive reviews expressing satisfaction with Long's Jewelers Rolex Boutique summarized by customers' experiences and unique dealings with David and Yen. Some buyers identify the warmness, responsiveness, and eagerness to meet their watch needs as their stand out trait. This is what appeals to them in the role. The level of transparency and customer service seen in the store, as well as the detailed information provided about the watches, excite the customers. Antal is also praised for his accommodating and willing to go above and beyond to meet the needs of customers. The customers say that the opportunity to engage with a very knowledgeable staff made it more fun and convenient to go shopping. For most reviewers, the experience at the store that was brought about by the personalized customer service is worth recommending.

Clayman left a 1 star review

★☆☆☆☆

On TrustAnalytica

Jan 17

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Reputation Change over time

Pros & Cons

PROS

great experience ... (18)

recommend (17)

highly recommend ... (9)

helped me (7)

very knowledgeab ... (5)

feel comfortable ... (4)

very professiona ... (4)

amazing experien ... (4)

great staff (4)

very kind (3)

Cons

awful (2)

service is terri ... (1)

terrible (1)

unprofessional (1)

disappointed (1)

waste of time (1)

bad impression (1)

poor communicati ... (1)

bad customer ser ... (1)

horrible (1)