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  1. US
  2. MA
  3. Boston
Sullivan Tire & Auto Service
Sullivan Tire & Auto Service
Sullivan Tire & Auto Service
Sullivan Tire & Auto Service

Sullivan Tire & Auto Service

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950 Commonwealth Ave, Boston, MA 02215, USA Get Directions
4.3
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ABOUT   Services Excellence Summary

Sullivan Tire & Auto Service has been serving New Englanders since 1955, offering comprehensive auto repair services. Visit any of our Sullivan Tire & Auto Service locations for tire repair, brake service, oil changes, and any other necessary services for your car. We've been helping you since 1955 and are always available for you at Sullivan Tire. Auto Service And Tires Sullivan Tire is now teaming up with Goodyear Tire's Nationwide Warranty Network to offer auto service and tires. We stock all brand name tires at reasonable costs and provide a price match guarantee. Sullivan Tire also has financing options available for your convenience. Six Decades Of Trusted Auto Service And Tire Dealer Customers have trusted Sullivan Tire as an auto repair shop and tire dealer for over 65 years. Nine out of ten clients recommend us to their family and friends.

 

SUMMARY   Reviews Summary

Sullivan Auto reviews indicate excellent service and customer support, frequently exceeding customer expectations. The tires bought from the store functioned flawlessly, while the experienced and helpful staff has the parts and tools to service the vehicle with ease. Quick and easy flat tire repair was performed with no need for an appointment. But the Staff and mechanics show care and concern for the customer and vehicle to reassure that they are in good hands. . Many customers stated that the mechanic at the store was very nice, explained stuff, and also treated other customers well. Another good review, the staff valued her time and took the customers promptly. . Some customers used the store tools to match the tires and the review was very successful, and their well maintained vehicle was performing well. . Many customers like the way the company is coordinated because the tech politely guided them when they entered the shop and the customers were able to come back later to pay for the services. Customers have returned repeatedly for multiple services, showing satisfaction with the store experiences and the staff of the repair shop. The store multi-point inspection services are always satisfactory since they have all the facilities necessary to reset maintenance reminders in most vehicles. . Gathers data on your car fast, and they are easily accessible.But, a handful of customers thought repair costs were higher than elsewhere. One review alleged that a tire rotation and alignment cost $120, which seemed a bit high. Customers often encourage family and friends to visit the store because they value corporate oversight. Customers have nicknamed the store a trusted car repair store and the store the best location to encircle continental tires. A long-term customer said the store prices are reasonable overall especially compared with the dealer and he would only go to the dealer if the store could not do the service, which has never happened. . The store prices are reasonable. Notably, the store can make repairs because of the supportive store family that enables smooth and quick transactions.

 

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christopher left a 1 star review
★☆☆☆☆
On TrustAnalytica
Sep 22
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Pros & Cons

PROS
recommend (6)
highly recommend ... (4)
great experience ... (3)
extremely helpfu ... (3)
good service (2)
friendly and hel ... (2)
friendly service ... (2)
very happy (2)
helped me (2)
extremely knowle ... (1)
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Cons
dishonest (1)
stay away (1)
not recommend (1)
do not trust (1)
absolutely nothi ... (1)
rude (1)
waste my time (1)

Sullivan Tire & Auto Service Reviews: 103. Average Rating: 4.3

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I made an appointment to install battery tender cables onto my battery after a very explicit description of the work to be done while making the appointment. I showed up and was told they wouldn't do it. I could have had the work done the day before while the car was at the dealer for other work but thought it would be rude to Sullivan to cancel last minute. Obviously the feeling is not mutual! They feel free to waste my time and make sure I never return along with none of my family, friends, or social media contacts
If they feel they can mistreat you (those with little money, few resources, no one to stand up for them) they won’t correct their mistakes or honor their warranty. Instead, their Corporate Office pathologically lies to customers with promises that their “Director of Mechanical Sales & Service” (Steve Dickerman) will make sure your car is fixed correctly. In the meantime, you are strongly dissuaded from going to other mechanics, or Sullivan Tire "might not be able to help you." Steve Dickerman travels New England screwing over customers who’ve had bad Sullivan Tire repairs. His job is to retain every dollar possible for the Sullivans, and is intentionally unthorough in “diagnosing” these problems and will deny that anything is wrong enough to look into. He will to get you to accept NO resolution as “sufficient”, saying, “You’ve got our warranty." (the one they don't honor). But worst of all, he is highly abusive. I know; this was done to me yesterday at this store in my very own hometown -- because I was alone. Please don’t give these people any business. Also, they tried to steal an extra $200 from me when I paid, refused to show me they had used OEM parts when I then didn't trust them, and dropped the ball on my claims approval (which I had to complete myself from Starbucks where I had gone to wait for my car). This turned a 3/4 day repair into an unbelievably stressful 1.5 days for me, and now I have a brand new axle that cracks when I turn my wheel left. They have refused to find what's wrong, or fix it. NEVER go to a chain store for anything. Go to a good, local shop like Jimmy’s Tire in Quincy for tires, and small independent mechanics for other work.
L
Lenny
Well I made my second visit to Sullivan tire and they blew me away — my car runs like it did 4 years ago when I bought the car new. My first visit was for 4 tires and they did a great job so I tried them for brakes and they did a check of my car that was better than the Kia dealership on cape cod ever did they found problems with my car that Kia never checked my car runs like a new car now (again) good by to Kia now that I found Sullivan tire they check your car like it was their own car thank you Sullivan tire for making me love my car again I will return when I need an oil change
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christopher left a 1 star review
★☆☆☆☆
On TrustAnalytica
1 year ago
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