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  1. US
  2. MA
  3. Boston
Tourneau Copley Place
Tourneau Copley Place
Tourneau Copley Place

Tourneau Copley Place

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100 Huntington Ave, Boston, MA 02116, USA Get Directions
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ABOUT   Services Excellence Summary

Tourneau Copley Place specializes in multi-brand watches, new and used watch brands, and exceptional service and quality. The company is a Patek Philippe Authorized Reseller and Official Rolex Retailer globally. This store is one of over 30 Tourneau locations in America. Bucherer, on the other hand, has 36 Bucherer shops in Europe and owns Bucherer AG's Bucherer 1888 brand based in Lucerne, Switzerland. Bucherer AG has been independently run and family-owned since its creation. Chairman Jorg G. Bucherer, the third generation of Bucherer AG, currently oversees the company based on his astute and energetic leadership style. Tourneau, part of the Bucherer family, operates as usual and provides unparalleled customer service. All its branches have formed partnerships with some of the top watch manufacturers worldwide, offering watch lovers a destination-shopping experience.

 

SUMMARY   Reviews Summary

Tourneau Boston at Copley Place has solid customer reviews with names urgently described as helpful and welcoming. A high proportion of clients have given specific remarks about sales associate Mohammed and other employees' professionalism and talent in their reviews. Mohamed Abdulmassif, for one, received several comments suggesting that he was going out of his way to assist one of the most recent comments. He was praised for his consideration and welcome, which one commenter referred to as being welcomed like a friend. This comment echoed many others who had previously stated that they did not feel rushed when shopping because Mohammed ensured that they looked for and found the best watch. Visits to the Tourneau store are also mentioned by customers who have compared the business to similar stores. The shop is always organized, its employees are always intent on being helpful, even during the busiest shopping times. The consistent reachability of the firm is something that every retailer should strive for. Hope also made general comments about the overall quality of the store. Clients are looking for the best solution. qryThere were also suggestions that the shop could be busier than it currently is, with many popular watches not being ideal for purchasing. However, the overall atmosphere seemed to be pretty positive, with patrons describing it as friendly.

 

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Pros & Cons

PROS
recommend (6)
highly recommend ... (4)
recommended (4)
very friendly (4)
helped me (3)
very knowledgeab ... (3)
highly recommend ... (3)
will be back (3)
friendly and hel ... (2)
friendly service ... (2)
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Cons
rude (3)
expensive (1)
will not be retu ... (1)
place is a mess (1)
unprofessional (1)
disappointed (1)
feel uncomfortab ... (1)
uncomfortable (1)
poor service (1)
bad experience (1)
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Tourneau Copley Place Reviews: 99. Average Rating: 3.7

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