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Review Keywords Analysis

  1. US
  2. MD
  3. Baltimore
DICK'S Sporting Goods

DICK'S Sporting Goods

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Open 9:00 AM-9:00 PM now
5220 Campbell Blvd, Baltimore, MD 21236, USA Get Directions
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ABOUT   Services Excellence Summary

Dick Stack founded DICK's Sporting Goods while working in an Army surplus store in Binghamton. When the owner asked Dick to write a list of everything he would need to start a fishing equipment factory, the owner called Dick an idiot. Dick was enraged by the owner's comment, and he left his job that day. Dick drove to his grandmother's house, where he spent a lot of time as a child and told his grandmother what happened. Dick's grandma asked him how much it would cost to start his store. Dick responded by estimating that he would need $300. To gather the money, Dick's grandmother retrieved $300 from her cookie jar where she stored her savings. DICK's expanded its offerings in the 1970s, including much of the stuff found at DICK's Sporting Goods today. DICK'S Sporting Goods helps athletes reach their potential by offering high-quality products. DICK's Sporting Goods and Golf Galaxy stores and Field & Stream is Pittsburgh's largest cross-channel sports products store. The sportsmen's and outdoor enthusiasts' paradise. Public Lands. Go, go, gone. DICK'S Mobile App and web store. DICK'S has shops in the following cities: House of Sport, Golf Galaxy Performance Center, and more, in-game apps that have technology, communication, and video streaming to help all the teams to quickly access and update the live scores.

 

SUMMARY   Reviews Summary

The reviews are overwhelmingly positive. An overwhelming 81 percent of reviews fall within 4 and 5 stars. The store is clean and well-organized. Customers are happy with multiple brand options. Employees excelled. People in reviews are resoundingly appreciative for going above and beyond. One customer cited Jack for spending a lot of time helping her son. A prime indicator stores are responsive and care. Shop owner customer service is paramount, and it shows across several encounters. Danny is the standout employee. Customer good advice through reviews and great attitudes mean a lot to customers. Even floor employees like John exemplify a caring environment. There are notes on item variety, with customers saying that boxing gloves are sparse. Prompt and personalized service were common. Only a few are unhappy, so customer satisfaction is overwhelming. This ranges from mask compliance to the shop climate. The most amazing sign is customers underlining cleanliness, showing management controls it best. The only key area to work on is boxing glove variety.

 

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Reputation Change over time

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Pros & Cons

PROS
great experience ... (2)
very personable (2)
excellent custom ... (2)
awesome experien ... (2)
good service (2)
wonderful experi ... (1)
great service (1)
definitely go ba ... (1)
recommended (1)
very knowledgeab ... (1)
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Cons
disappointing (1)
go elsewhere (1)
rude (1)
unprofessional (1)
DICK'S Sporting Goods Reviews: 102. Average Rating: 4.0
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