Animal Emergency

I brought my cat, Oreo, to Mountain View Animal Hospital after he suddenly became lethargic, hiding, and refusing food/water. We suspected he may have ingested something toxic, and hoped to get quick, competent care to help him recover. Instead, we were charged nearly $2,500 for less than 24 hours of care, during which time they ran bloodwork, an ultrasound, and administered some fluids. Despite no definitive diagnosis, the vet told us Oreo was severely dehydrated and claimed this had caused "irreversible neurological damage." They pushed us hard toward euthanasia, even stating it would be the most "humane" choice. We were devastated and overwhelmed — but thankfully, we trusted our instincts and said no. We were made to feel guilty for not going along with their recommendation. However, when we went to say goodbye, Oreo was standing up, alert, and looking around. The vet even commented, "Well, that’s unexpected," yet still prepared to euthanize him. We took him home instead and gave him care ourselves — fluids, warmth, food, and rest. Within just a few hours, Oreo was walking, meowing, eating, using the litter box, and playing. He is now nearly back to normal, aside from some mild lethargy. This place nearly killed our cat based on what now appears to be a completely incorrect assumption and misdiagnosis. They couldn’t identify the actual issue, didn’t test for toxins, and seemed more interested in upselling procedures than getting to the root of his condition. Please think twice before entrusting your pet’s life to Mountain View Animal Hospital. I wouldn't wish this experience — or that bill — on anyone.