Terrible Experience - Discrimination and Unprofessionalism
I’ve been a loyal customer of Eureka Auto Glass since 2005, going there with my dad, but my recent experience was extremely disappointing. I visited to get my windshield replaced, and I had cameras inside my vehicle. They asked me to remove them so they wouldn’t accidentally damage them, which was fine. I asked if they could put them back since I had paid $300 to have them installed. The response I got from the technician was shocking: “Not my problem. I fix windshields, you put the camera back yourself.” That level of customer service was beyond unacceptable.
On top of that, they didn’t even install the sensor cover properly—it’s loose and makes a clicking sound. Worse yet, the staff was making inappropriate comments in Arabic, thinking I wouldn’t understand. I chose to ignore it and paid for the service, even though it was far from satisfactory.
Fast forward a couple of weeks, I drove 40 minutes back to the shop to have my passenger window checked as it wouldn’t roll down. The front desk had told me during my last visit that they would take a look to see if it was the motor or some other issue. When I arrived, it was total chaos. The staff didn’t seem to know who was supposed to work on my vehicle, and the same guy who had made the rude comments last time started up again, comparing himself to a former Pakistani president, Musharraf, which was inappropriate and unprofessional.
From the waiting room, I could see the shop floor on their big camera screen. Instead of actually inspecting my car, I watched as two or three employees just stood around, walking aimlessly around my vehicle. No one opened any panels or tried to diagnose the issue properly. After a couple of minutes, the front desk guy told me they couldn’t fix it because it was an electrical problem and suggested I go somewhere else.
I confronted them for their discriminatory behavior and the derogatory comments made in Arabic, only to be dismissed. If you are a non-Arab customer, I highly recommend avoiding this place. They’ll insult you in their language, waste your time, and show no professionalism whatsoever. I’ve reported this to the Better Business Bureau and will be following up. I have video and audio evidence of their behavior from my dashcam.
Please take your business elsewhere if you want to be treated with respect.
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