SERVPRO of Grosse Pointe

At SERVPRO of Grosse Pointe, we provide superior restoration services to New Center, Highland Park, and nearby communities. Our project managers and technicians are skilled in restoring fire and water damage, mold remediation, and biohazard cleaning. Our skilled team also specializes in water damage, structural drying, fire damage, smoke damage, carpet cleaning, and applied microbiological remediation. We have been serving New Center/Highland Park since 2004, helping property owners recover their damaged properties. SERVPRO of New Center/Highland Park recognizes the anxiety and stress that accompany fire and water damage and its potential to disrupt your home or business. We want your home or business to be back to normal as quickly as possible so that it is "like it never even happened, SERVPRO of New Center/Highland Park is a professional cleaning and restoration company that handles residential and commercial property contamination. SERVPRO of New Center/Highland Park can also remove hazardous mold or mildew from your business or home. Employees are well-trained in the repair of property damages. Initial and ongoing training provided by SERVPRO’s enterprise training department and regular IICRC industry certification sets them apart. SERVPRO New Center/Highland Park is qualified to handle any damage, big or small, due to its nationwide network of franchises. Please contact us to schedule an appointment at your business or home.

The testimonials indicate high customer satisfaction with SERVPRO of Grosse Pointe. They commend the professional, punctual, customer service-oriented team, noting an elaborate communication window for their restoration project and making themselves crucial during the project's duration, especially Patrick. Timely consultations. People felt free to ask questions and clarification was done efficiently. The customer representative, Mentor, their initial point of contact, was instrumental in coordinating activities that maintained project timelines and followed up. The customer feedback is not lost on the site's professionalism and honesty during the damage assessment and later quoting of the service. Though the billing was transparent, some customers who had already commented to pay more felt transparent about the money charged. The company charged more but considered it justifiable for restoration services that excelled and followed requirements. Another significant product of restoration is the quality cleaning effect that SEVPRO implements. Cleaning was effective and reached every section. One client even estimated that the cleaning process was near to what he had expected. Professionalism is a significant factor affecting customer satisfaction, and Patick considered service efficient and proficient in the cleaning task. Efficient billing and a seamless post-cleaning service are projects that all customers want to remember. People no longer wait for days but receive feedback within the same day. Follow-ups and determining the effect of the service on the customers also have an interest in the company, which has revolutionized the restoration industry of the time's electric communication.