TIVOL

KC’s True Bridal Jewelry Trendsetter TIVOL is the top KC bridal jewelry trendsetter. The historic partner of many satisfied customers is an authorized Rolex jeweler. Kansas Cities know TIVOL to be synonymous with fine jewelry and luxurious timepieces. TIVOL stocks the finest designs by the best-known designers around the globe, many of which are only available to TIVOL. Customers know they will find a wide range of wedding rings, traditional and modern, as well as beautiful luxury timepieces and unique necklaces, bracelets, and earrings. Customers can also find a large selection of fine jewelry at an affordable price. TIVOL has two Kansas City stores. The first is TIVOL at Hawthorne Plaza, Kansas City, KS, and the second is TIVOL on Country Club Plaza, Kansas City, MO. TIVOL customers trust the store and Harold, the owner. In 1980, Harold received the Lifetime Achievement Award from the American Gem Society. In 1986, Harold was the first store owner whose name was inscribed on the National Jeweler Hall of Fame’s list. Harold also received the Modern Jeweler Lifetime Achievement Award in 1988. Moreover, in 2003, Tivol was named the top-retail jeweler by the American Gem Society.

The feedback presents a sustained excellent customer experience from customers dealing with the Tivol staff, mostly Dominic, Kathryn, and Lisa. Their support and service level are above par, with many customers signifying gratitude for this service. The customers are inclusive, as many are not local to the shop, suggesting a good customer service that the shop offers. These numerous customers experience revealing the employee's willingness to help and indicating an excellent work culture at the store. Customers reported feeling at home while at the store, having not been pressurized to buy any items. The resultant friendly surroundings create an emotional bond with customers, who go to the store for a long time. This report indicates that the store is conscious of customer experience and employs it as a differentiator. Tivol has mastered this and resulted in phenomenal reviews. Marketing mix needs a holistic view and not just the price, not just the price, promotion, and product quality. Customer experience should be one differentiator for the brand because the effect can easily influence the customers to shop in the store.