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  1. US
  2. MO
  3. St. Louis
The North Face St. Louis Galleria

The North Face St. Louis Galleria

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1464 St Louis Galleria St, St. Louis, MO 63117, USA Get Directions
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ABOUT   Services Excellence Summary

With the most advanced gear for outdoor adventures, The North Face provides an array of items, including apparel, shoes, backpacks, and gear. Find the perfect outdoor sportswear in our premium collection, such as hiking, running, and skiing. Prepare your family for any climate and location to explore new places and discover new experiences. Find the right jackets and garments for active boys, girls, and men in your life this holiday season. Our online store offers incredible presents for any adventure lover or stop by a local retailer. The North Face St. Louis Galleria has helped explorers achieve greatness since 1966. The North Face is named for the most challenging side of a mountain, implying that it is always looking for the next challenge. Our mantra Never Stop ExploringTM directs our expeditions and propels us to go beyond typical human ability.

 

SUMMARY   Reviews Summary

In conclusion, the overall reviews indicate customers are happy with the customer service, attention and welcoming staff at the store with several reviews mentioning Jess's outstanding helpfulness. Reviewers also highlighted that the store has an excellent collection of products, is organized and shoppers are likely to find all they need with a clean spacious parking and quality food. However, sourcing problems were identified in one or two reviews, and the store has to continuously find ways to get all they need in stock. Some have also mentioned that the store could do better in terms of the quality and price of their products, but the store remains a top preference for many and a go-to place. The other positive aspect of this store is they are less aggressive in their marketing which works well with most people. Many comments stated they would go back to a store so this shows that the level of service is good. Also, the store is big, has more options which can save a customers time. The mall according to many people is a good place not just for shopping but social activities as Jess has kids come in and shop for what they want. Many exits of the store even though within the mall have hotel, banks and churches nearby making it a one-stop place for most of the needs one may have. Products are also high quality as the north face a global leader in production but it also caters for those on a budget with the low-cost winter clothing. In general, customer service is perfect according to the majority of the customers, so the store management should continue to motivate its staff and Jess to maintain the customers satisfaction which is a good way of touching a customers heart which Richard Branson founder of Virgin group advised.

 

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Pros & Cons

PROS
very helpful (2)
friendly and hel ... (1)
staff was friend ... (1)
will be going ba ... (1)
great selection (1)
definitely be ba ... (1)
service was grea ... (1)
great place (1)
staff was nice (1)
good quality (1)
Cons
rude (2)
not happy (1)
irresponsible (1)
too small (1)
awful (1)
frustrating (1)

The North Face St. Louis Galleria Reviews: 74. Average Rating: 4.0

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