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  1. US
  2. NC
  3. Charlotte
ADT Security Services

ADT Security Services

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2530 Whitehall Park Dr Suite 500, Charlotte, NC 28273, USA Get Directions
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ABOUT   Services Excellence Summary

ADT Security Services is dedicated to ensuring that your Charlotte, NC home and family are safe and comfortable. This commitment is more than just installing a security system; it is a way of life. This is why we have been in charge of home security for over 140 years. We also lead in home automation advancement in Charlotte, NC. Our home automation systems align with security alarms. Regardless of your location in the world, we monitor your home 24/7/365. ADT home security and monitoring in Charlotte, NC cover all emergency types. It is quicker and more advanced than ever before with Pulse home automation. Control your automation and security system using the Pulse app on your smartphone. You can control your home security from anywhere. By using the Pulse app on your phone, you will be able to: you can choose to: Get Security Alerts; Adjust the Thermostat and Lights; Lock and Unlock the Doors. When your alarm is activated, ADT aims to react as fast as possible.

 

SUMMARY   Reviews Summary

ADT displays a high level of customer service and has knowledgeable and courteous employees. Many customers mentioned specific examples of positive experiences with technicians, such as a very thorough and confident worker named Jason, a Keisha who was helpful and welcomed feedback from a customer, and a Tajuan who was helpful and adaptive with an installation. Many, like an Albert, also praised ADT’s after-sales customer service; thanking for always adopting a gracious and caring approach. The main theme of user reviews is that ADT customers are hugely satisfied with the support they get. The overall service is highly suggested, with people frequently stating that they have had experience with Advanced Dog Training systems for over 40 years. Despite the company’s many positive user experiences, customers do not always rate the service with five stars immediately. This minor drawback was overcome by the high number of people who left feedback not having a poor experience. While some users did not have a positive first impression, many users had reports about ADT technicians who were able to fix or explain monthly issues remotely. This positive experience is reflected in that we are recommended doing business with ADT. Users were also delighted to have more than one employee like a Rodney, a Norman, a Greg, an Andrew, and an Antonio who are approachable, understanding of system operations and helpful during a consultation. Many users believe that ADT’s systems are user-friendly and work well with home automation devices. One user highlighted that the ADT system was a new one but revealed that they could integrate it with their other smart home devices easily. Several customers appreciated the tutorial on their new ADT system by technicians. Many were confident in the system’s installation and ADT’s understanding of how to utilize it. Users also learned how to manipulate their systems, which shows that these two factors are closely knit. ADT’s primary and recommended service is the profoundly engaging customer support it provides to users. Many user reviews show that users have had anecdotal customer service support and online resources to answer questions in different channels. LANGUAGES English Bahasa Indonesia Català Dansk Deutsch Español Français Italiano Magyar Nederlands Norsk Polski Português Română Suomi Svenska Türkçe Русский 日本語 한국어 中文

 

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ADT Security Services Reviews: 98. Average Rating: 3.3
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