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Review Keywords Analysis

  1. US
  2. NC
  3. Charlotte
Advance Auto Parts

Advance Auto Parts

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Open 7:30 AM-9:00 PM now
5130 South Blvd, Charlotte, NC 28217, USA Get Directions
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ABOUT   Services Excellence Summary

Advance Auto Parts, Inc., the premier aftermarket automotive replacement parts provider, serves both professional installers and do-it-yourself (DIY) customers. Advance operates branches under the Worldpac name in Canada and the United States and an extensive network of branches and stores in America, Canada, Puerto Rico, and the U.S. Virgin Islands, serving both do-it-yourself and do-it-for-me (DIFM) customers. The entire location, which also includes independently owned Carquest-branded shops, offers additional company details. Visit www.AdvanceAutoParts.com for details regarding the company, job opportunities, customer service, and online buy of parts, accessories, and other great offerings. Advance Auto Parts, located at 5130 South Boulevard in Charlotte, is the place to buy the best in new and remanufactured parts and maintenance items and for all the accessories you need to keep your vehicle looking and running right. You also get quality services and expert advice and consultation as you shop for batteries, alternators, oil filters, and brakes. That way, there's no need to visit various local shops to find the right parts for your car. Call us or visit your local Charlotte store or, if you prefer, order online and get your parts quickly. You can also enjoy the benefits of Speed Perks, a no-cost award-winners program that allows you to save more on all your purchases and get exclusive discounts at select stores.

 

SUMMARY   Reviews Summary

Customers have given high ratings to the auto parts store. The commendable standard was the attentive and courteous service afforded to customers, such as the friendly Dee, who not just gave prompts and parts yet introduced them. Service was boosted by having a lot of stocked items, with the staff even receiving discounts and helping with coupon searches. There’s a mix of feedback, too: a customer paid premium for installation but praised the assistance to do her own installations. Helping customers get the right order the first time is the excellent standard for the store, with diverse customer praises. The facility has a happy environment and noted professional management staff, according to the customers. Limited information about the store itself is given, but the focus seems to be on the staff’s excellence and some part’s’ availability. Bringing pointers is from customers’ concerns, especially when they’ve learned to do it themselves under good employees’ guidance. Management should make sure that stocking, customer service, and prices remain profitable and good service essential to car maintenance and enhancement.

 

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Reputation Change over time

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Pros & Cons

PROS
great service (5)
fantastic servic ... (2)
helped me (2)
good service (2)
friendly staff (1)
knowledgeable st ... (1)
best experience (1)
very efficient (1)
very knowledgeab ... (1)
definitely be ba ... (1)
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Cons
bad experience (2)
go somewhere els ... (2)
bad customer ser ... (2)
unprofessional (2)
unhelpful (1)
Advance Auto Parts Reviews: 102. Average Rating: 4.2
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