CPI Security Systems is a leading provider of smart home security and automation services. With over 30 years of experience in this field, we are one of the few companies that designs, installs, monitors and maintains a security system. Our state-of-the-art technology enables remote monitoring and automation of residential homes. InTouch allows homeowners to stay connected and in control, no matter where they are. Interactive remote services, such as system alerts, video monitoring, and thermostat control, offer immediate feedback and maximum control. This product also connects homeowners in a crisis, regardless of location, by enabling them to arm or disarm their system, adjust thermostats, and unlock doors to let in a first responder. The company's top-notch technology includes encrypted intrusion detectors, smoke and CO2 alarms, 24/7 recording HD cameras, and other innovative home technologies. CPI's technology enables homeowners to monitor their systems, respond to alerts, and control their home's functions from anywhere in the world via the app or website. Our security system, including 24/7 monitoring and emergency response, ensures that when action is needed, CPI's real-time response(sm) will protect you and your loved ones or property. You can monitor your security system using the installed CPI system or the inTouch app. In addition to being armed and disarmed remotely, the app also allows you to view live video from your security cameras, talk to people at your entrances, and watch recorded clips.
SUMMARY
Reviews Summary
CPI's customer service is commendable. Several customers have shared their experiences with the technicians under the company.
a. Jeff, Brandon, Justin, Juan, Travis, Ryan, and Anthony have all been praised for their exceptional professionalism, expertise, and dedication to serving the customer.
b. Many customers were impressed by how that staff checked their systems, and some also went beyond the necessary repairs and maintenance.
c. Brandon stands out for his thorough checks, advice, and dedication to making sure the systems appear and function correctly.
d. Even after several weeks, customers shared experiences of how staff were available for more questions when they needed them.
e. CPI customers are grateful for customer service, and many have left positive comments on the technicians who came through the field.
Overall, CPI customers recommend the company, saying it's because of the helpful employees. The company should maintain this great service that customers are happy with.
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Pros & Cons
PROS
very professiona ... (47)
recommend (35)
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great job (20)
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on time (19)
very helpful (13)
very polite (10)
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recommend (35)
very knowledgeab ... (31)
highly recommend ... (21)
great job (20)
excellent job (20)
on time (19)
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extremely knowle ... (6)
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very personable (5)
outstanding job (4)
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great company (2)
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attention to det ... (2)
very detailed (2)
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awesome service (2)
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knowledgeable an ... (2)
quality service (2)
friendly and hel ... (2)
absolutely incre ... (1)
absolutely fanta ... (1)
helpful and know ... (1)
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stellar service (1)
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done to our sati ... (1)
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amazing customer ... (1)
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friendly and kno ... (1)
nothing but grea ... (1)
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very thorough jo ... (1)
no complaints (1)
great recommenda ... (1)
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technician was p ... (1)
accommodating (1)
high quality (1)
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extremely clean (1)
did an awesome j ... (1)
incredibly knowl ... (1)
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horrible (7)
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no response (2)
service is terri ... (2)
unreliable (2)
bad experience (2)
awful (2)
horrible (7)
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service is terri ... (2)
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awful (2)
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expensive (1)
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0 stars (1)
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very poor custom ... (1)
not recommend (1)
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bad customer ser ... (1)
useless (1)
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not recommend (1)
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disappointing (1)
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