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Review Keywords Analysis

  1. US
  2. NC
  3. Charlotte
ABOUT   Services Excellence Summary

Let Direct Auto Insurance give you the coverage you need, the services you want, and the respect you deserve. At Direct Auto Insurance, we believe all customers should feel valued and respected. We partner with you, no matter what your circumstances, to find the right policy, uncover all discounts, and offer exceptional service requirements.

 

SUMMARY   Reviews Summary

Customer reviews indicate that Vanteena Scott is a top-notch and personable professional, with many clients commenting on her commitment and cheerful attitude, and the fact that she goes the extra mile to educate them. As a result, she is the most recommended customer-service rep, ahead of Dave and Michelle. One customer thanked her for being instrumental in reducing the rates he charged on Direct Auto’s website. This cooperative service has been recognized in the company’s website, where appreciative customers have stated that Vanteena is law-abiding, and goes as far as uploading their insurance cards to their phone application. Further, clients acknowledge that the additional follow-up call she made to them helped them further understand their insurance and warranty needs. In any case, Vanteena is exceptionally people-centered, knowledgeable, and provides great service thankeful customers. Similarly, other reviews indicate that Direct Auto customer-service representatives are highly skilled and respectful. She always listens to the clients, helps them in any way, and ensures they are not overwhelmed despite the complexities of purchasing insurance. Still, Kevin is characterized by the clients as professional and icon of goodwill for his hard work in assisting them. Vanteena’s excellent people skills make her a top customer-service representative, which has led to many clients giving the company a five-star rating on Google. The service by Vanteena, Kevin, Dave, and Michelle shows that Direct Auto is dependable and trustworthy in assisting their clients.

 

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Reputation Change over time

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Pros & Cons

PROS
helped me (8)
very helpful (5)
great customer s ... (5)
very professiona ... (3)
recommend (3)
very personable (2)
willing to help (2)
amazing service (1)
excellent servic ... (1)
absolutely amazi ... (1)
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Cons
horrible (1)
Direct Auto Insurance Reviews: 63. Average Rating: 4.6
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