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Review Keywords Analysis

  1. US
  2. NC
  3. Charlotte
Legal Aid of North Carolina-Charlotte Office
Legal Aid of North Carolina-Charlotte Office

Legal Aid of North Carolina-Charlotte Office

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5525 Albemarle Rd Suite 100, Charlotte, NC 28212, USA Get Directions
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3.4

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ABOUT   Services Excellence Summary

Legal Aid of North Carolina-Charlotte Office navigates every case from start to finish, offering the full spectrum of civil legal services. LANC gives free legal help when it matters most because everyone deserves an advocate when their home, health or livelihood is on the line. Demand for our services has increased dramatically in 2020, proving the importance of civil legal representation in every North Carolina municipality.

 

SUMMARY   Reviews Summary

The reviews generally affirm the efficacy of Legal Aide of NC services, recognizing the staff's commitment to a client-focused work ethic and their professionalism. Most lauds the comprehensive support services provided. The reviews confirm the competent and empathetic nature of the lawyers and support staff. One thanks the courteous and knowledgeable support from call center agents. While most of the comments about the change show appreciation, there's a veiled note of frustration about avoidable service lapses with a looming harassment situation. Clients appreciate that the legal office adjusts for the poorest among them, which is welcomed by the financial stress most clients face. Just about all the clients getting their legal needs met comment, corroborating the team's and the organization's mission fulfillment.

 

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Reputation Change over time

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Pros & Cons

PROS
very helpful (2)
very helpful (1)
great service (1)
great people (1)
great staff (1)
very nice people ... (1)
very dedicated (1)
very professiona ... (1)
wonderful place (1)
great place (1)
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Cons
unprofessional (2)
wasted my time (1)
not very helpful ... (1)
not recommend (1)
horrible (1)
non-responsive (1)
poor service (1)
no help at all (1)
not helpful (1)
rude (1)
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Legal Aid of North Carolina-Charlotte Office Reviews: 99. Average Rating: 3.4
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