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  1. US
  2. NC
  3. Charlotte
Massage Envy
Massage Envy

Massage Envy

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2907 Providence Rd, Charlotte, NC 28211, USA Get Directions
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ABOUT   Services Excellence Summary

Massage Envy wants their customers to know that massages, body care, and other services are important for overall body health. Book an appointment to help your body stay strong. A franchise company is used for all locations. One entrepreneur's wish to provide massage therapy has come true. He passed the state licensing test required in California. His dream was made possible by his employer, Massage Envy. According to Massage Envy, therapeutic massage, stretching, and professional skincare are necessary for total body health. The company is dedicated to hardworking people who work with compassion to help others. Massage therapy can help you unwind and de-stress. You can also increase your energy level, improve your mood, and reinvigorate your emotional well-being. Stretching increases flexibility, mobility, and performance. Professional skincare provides the skin with nutrients, enhances appearance, and improves health.

 

SUMMARY   Reviews Summary

Overall, customers' feedback is incredibly positive. This review implies that most clients love the experience and find all the professionals high quality and good at what they do. For instance, Angelo, Chad, and Bea were all loved by their clients. This can be seen in words like "Angelo was terrific and very responsive to my needs. I have already booked a follow up!" and "Angel is an amazing massage therapist, thank you." Moreover, customers feel fulfilled, and the services given a high value they return accordingly. Many can attest to the high quality of service they receive in the spa making it a home away from home. For instance, one client said that "I love this location and have been coming here for years." and another said "Great experience with Johnny. Worked with all my issues. Definitely use again and often." This makes the spa become a part of the clients' lives over the years. The second theme which emerged from most of the reviews was the knowledge and professionalism of the staff. This can be seen in the phrase "Melvin was great - very knowledgeable and professional. It was such a relaxing facial. Loved it." and "Bea is very knowledgeable in her craft and a warm personality." This makes clients feel valued and have trust in the professionals recommendations and treatments. Several customers also feel that the professionals in the spa are also welcoming. This is because they can listen to their needs and advise them on the best fix. For instance, one client said that "Bemetria is fabulous to work with. She takes her time to explain the process and is very knowledgeable." and another client said that "Chad did an incredible job of, not only working out the knots and pain in my muscles, but also of making me feel comfortable." This makes clients out of their comfort zones and trusted professionals conduct the SPA services. One must appreciate the professional services given to them. Most clients end up being happy and end up recommending other people to the spa services. For instance, "Chad is a superior deep tissue masseuse. . . I would recommend him to anybody." This makes the customer base of the spa to increase and there is a possibility of return clients who want more services..resume the spa services effectiveness in the words of the client and provide guidance which is the spa professional's job. The consistency and positive clients' feedbacks efficient and the spa can monitor the quality of its staff and services, making most clients come back.

 

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John Doe left a 5 star review
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Pros & Cons

PROS
recommend (10)
highly recommend ... (7)
very professiona ... (6)
very knowledgeab ... (5)
great experience ... (5)
wonderful experi ... (3)
absolutely amazi ... (3)
very relaxing (2)
great massage (2)
feel comfortable ... (2)
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Massage Envy Reviews: 101. Average Rating: 5.0

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John Doe left a 5 star review
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