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Mattress Firm Ikea Blvd

Name: Mattress Firm Ikea Blvd
Address: Charlotte, US
Telephone: +17049218788
Rating: 4.888

500 reviews

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+17049218788

Open 10:00 AM-8:00 PM now

8203 Ikea Blvd, Charlotte, NC 28262, USA Get Directions

adjustable bed BEST Electric Adjustable Bed in United States BEST Electric Adjustable Bed in North Carolina

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ABOUT Services Excellence Summary

Each store team member is on a quest to help you sleep comfortably every night. How do we make it possible? Over 200 hours of training on every unique solution from each Sleep Expert. We offer Love Your Mattress Guarantee, so you can shop confidently. Sealy, Tempur-Pedic, and Sleepy's mattresses are all available for a discount. With your new mattress, we'll give you a 120-night trial. To make sure you get the right mattress, of course. You might believe Mattress Firm provides mattresses. What you don't know is that we provide so much more. Mattress Firm matches customers with their perfect mattresses, not just any mattress. Our sleep experts have been helping Americans sleep better since 1990. We offer the best mattresses at a price that cannot be beaten. Starting out as a small network of mattress shops in select states, we now have over 2,400 stores across the nation. It's where each new Sleep Expert begins their career after 80 hours of training. Training is very important to us. That's what sets Mattress Firm apart. Our employees are happy and proud to bring you the best quality in mattresses in the industry. Our sleep experts are the best mattress experts, and they can't believe the results of their Love Your Mattress Guarantee. It ensures that you get the best quality of comfort, selection, price, value, and support for your mattress. We want to assist you in selecting the perfect mattress. The Ticket to Dream Foundation's Mattress Firm Foster Kids program...

SUMMARY Reviews Summary

Most reviewers provide specific praise to two staff members for their excellent customer service - Derek and Bonita. Customers who mention Derek specifically state that he is "knowledgeable," "helpful," and "great." He and Bonita helped many customers determine the right size mattresses and box springs and make decisions based on "patiently" helping test products. Many people said that they learned more about mattresses and what might help them sleep well by working with the staff. Customers admire that Bonita explains things in an understandable way and show patience. Some people even said they would only buy a mattress if they could work with her. Most customers talk about the excellent customer service provided by Bonita and some can only imagine shopping at the IKEA Blvd location if she was there. There are a few comments of appreciation to the store for the fantastic deals and mattress quality. In general, customer satisfaction with Derek and Bonita is high, and many reviewers say that they will refer friends in the future.

John Doe left a 5 star review

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Reputation Change over time

Pros & Cons

PROS

recommend (64)

very knowledgeab ... (41)

very helpful (37)

great customer s ... (25)

great experience ... (23)

helped me (23)

highly recommend ... (20)

very friendly (11)

excellent custom ... (11)

very professiona ... (10)

Cons

disrespectful (1)

stay away (1)

expensive (1)

very disappointe ... (1)

disappointed (1)