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  2. NC
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Mattress Firm Southpark
Mattress Firm Southpark
Mattress Firm Southpark
Mattress Firm Southpark

Mattress Firm Southpark

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4735 Sharon Rd Suite 102, Charlotte, NC 28210, USA Get Directions
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ABOUT   Services Excellence Summary

Sleep is fundamental. In all of our mattress stores, our entire staff is committed to making sure you get the perfect night's sleep every night. How do we accomplish this? Our Sleep Experts spend over 200 hours training to create an exclusive remedy for you. The Love Your Mattress Guarantee is given to reassure you that our commitment is to offer you the best in mattresses, which includes a 100% satisfaction guarantee. Other discount mattresses are available at Sealy, Tempur-Pedic, and Sleepy's. Also, we provide our customers with a 120-night free trial. Our Sleep Experts will pair you with the perfect mattress to guarantee you get a great night's sleep. Too often, Mattress Firm thinks it's in the mattress business. But the vast majority of people don't know that we're in the match-you-with-the-right-mattress-for-you business. Since 1990, Mattress Firm has been helping people sleep better. Our goal is to match you with the best mattress at the best price. The founding of Mattress Firm occurred in California. At this time, we built a vast network that brought together a variety of mattress stores across the country. Today, we operate more than 2400 stores across the nation, with each Sleep Expert(r) beginning their careers only after completing 80 hours of training. This is a great way to learn. Our particular store is fantastic—here, we guarantee our customers excellent service and make sure our staff is happy. Everyone loves coming to work every day and is happy at home. Love Your Mattress is a guarantee for our mattress experts, the Sleep Experts. Good rest is ensured by providing superior mattress comfort and support. We want to help you select the best mattress for yourself. The Foster Kids program at The Ticket to Dream Foundation of Mattress Firm holds three collections drives each year to guarantee foster children better sleep and a brighter future. Mattress sales are essential to our everyday existence. We are helping others get a better night's sleep.

 

SUMMARY   Reviews Summary

The general agreement is the the customer service from staff has been good. For both pricing and delivery timing almost everyone said that they were pleased with their purchases from mattress Firm in Southpark the selection of mattresses was also appreciated by most customers. Consumers noted that Reyhan and Eli knew so much about the mattresses in the store and could help make recommendation based off of their knowledge. The ability to go in and try the mattresses on top of the help consumers saw from the staff also made their shopping experience better. However, There have been a Few dissatisfied customers. One customer reported a painful experience with their mattress, and a Tempurpedic mattress they owned was breaking down after a few years which didn't sit well with them. They were unhappy with their mattress and said they would return the it if the pain continued, a sign that the mattress might not be so good. Customers with positive experiences thanked the staff for their help and said they would return for future mattress needs. They bought their mattresses and are happy with their purchases.

 

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John Doe left a 5 star review
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Pros & Cons

PROS
recommend (13)
great experience ... (8)
highly recommend ... (8)
great service (5)
very helpful (5)
very knowledgeab ... (2)
helped me (2)
very informative ... (2)
great customer s ... (2)
recommended (2)
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Cons
rude (1)
unprofessional (1)
very disappointi ... (1)
disappointing (1)
stay away (1)
expensive (1)

Mattress Firm Southpark Reviews: 100. Average Rating: 4.8

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John Doe left a 5 star review
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